LTO, Dermalog vow to fix the lag in online systems
MANILA, Philippines — The Land Transportation Office (LTO) and its IT provider Dermalog on Tuesday vowed to address the issues plaguing its licensing and registration systems, which have caused a backlog in transactions during the past weeks.
In a joint statement, the two parties promised to resolve the problems experienced by the motoring public and improve business processes and customer service offered by the LTO.
Dermalog also assured the public that it is working to help the LTO handle difficulties and improve processes. In addition, Dermalog’s support staff will be in LTO offices and online to educate and help the everyone with the LTMS public portal.
“Asec. Teofilo Guadiz III and Dermalog agreed to support each other to improve customer experience and improve business processes with LTO’s LTMS. The convenience of the motoring public in using the LTMS and transacting with the LTO is what is important,” said Dermalog spokesperson Atty. Nikki de Vega in the statement.
It can be recalled that Dermalog previously pointed to a “network issue” within the LTO as the cause of the slowdown of the Land Transportation Management Systems (LTMS), further noting that it may be sabotage.
Meanwhile, the two parties also announced that it is already pursuing the activation of the Motor Vehicle Registration Information System (MVRIS), which both the LTO and Dermalog said could help reduce the long lines in various LTO offices.
“I fully support the Motor Vehicle Registration Information System (MVRIS) in the public portal of LTMS for the renewal of vehicles as this will greatly reduce the lines in our offices. With this activation, it will be possible to renew your vehicles without needing to line up at LTO offices around the country,” said LTO Chief Guadiz in the same statement.
LTO and Dermalog officials are also set to meet again in the coming days to finalize the implementation of MVRIS in the Land Transportation Management System (LTMS) public portal.
“Two-thirds (2/3) of transactions with the LTO involve motor vehicle renewals. Allowing the public to do this online will make it extremely convenient to the public. I am grateful to Asec. Guadiz for quickly listening to us and supporting Dermalog’s request,” said De Vega.
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