Grab to start refunding ‘overcharged’ passengers on Dec. 31
MANILA, Philippines — Starting December 31, 2019, ride-hailing firm Grab Philippines will start reimbursing passengers who were overcharged on certain periods this year.
Last November, the Philippine Competition Commission (PCC) fined Grab a total of P23 million for breaching pricing commitments.
P5 million of the total fine will be used by Grab to refund its clients.
The PCC recently slapped the ride-hailing firm a P16.15-million for overpricing and booking cancellations.
In a statement on Thursday, Grab said select users who took rides in Metro Manila from Feb. 10 to May 10 and May 11 to Aug. 10 may claim their refund through GrabRewards Catalogue.
They will be required to complete the basic Know Your Customer process.
Those who have completed the process can directly redeem the amount which will be credited to their GrabPay Wallet accounts.
“As approved and ordered by the PCC, the passenger disbursement is computed from the proportion of the total fare of the passenger incurred within the time period, multiplied by the total fine to be disbursed,” Grab said in a statement.
Subscribe to INQUIRER PLUS to get access to The Philippine Daily Inquirer & other 70+ titles, share up to 5 gadgets, listen to the news, download as early as 4am & share articles on social media. Call 896 6000.