Motorists can now appeal MMDA traffic violations online

Metro Manila Development Authority (MMDA) enforcers on the road. INQUIRER/GRIG C. MONTEGRANDE

MANILA, Philippines — Motorists apprehended by the Metropolitan Manila Development Authority (MMDA) enforcers for traffic-related violations can now file their appeals online, the agency said Friday.

According to the MMDA, motorists who wish to appeal their traffic violations must fill out the online complaint form and submit the requirements, including the unified ordinance violation receipt, driver’s license, and the vehicle’s official receipt or certificate of registration.

Once submitted, the MMDA-Traffic Adjudication Division, within three working days, will facilitate the hearing of the complaint and contact the complainant for the preliminary phase to examine the basis of the appeal and the accuracy of the attachments.

A physical hearing will then be scheduled to validate the documents should the client decide to proceed with the appeal. The issuance of the resolution physically or by email will then follow.

Meanwhile, complainants may file a motion for reconsideration on weekdays from 8 a.m. to 5 p.m. should there be a case of unfavorable resolution.

The MMDA stressed that through the online filing of appeals, “there will be a decrease in exposure of both the complainant and the agency personnel in accordance with the prevailing health protocols.”

“The agency is continuously finding ways to improve its services through technology for the convenience of the public,” MMDA acting chairman Carlo Dimayuga III said in a statement.

Based on MMDA’s data, an average of 20 motorists lodge appeals of their traffic apprehensions per week.

Meanwhile, Dimayuga noted that the online filing of complaints is only limited, for the meantime, to physical traffic apprehensions, as violations related to the No Contact Apprehension Program are not covered after the Supreme Court issued an order stopping the MMDA, the Land Transporation Office, and various local government units from enforcing the policy.

Motorists who wish to appeal their MMDA apprehensions may access the complaint form via the link: https://bit.ly/3J62YhH. — Christian Paul Dela Cruz, INQUIRER.net trainee

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/MUF