MWSS fines Maynilad for service interruptions

MANILA, Philippines – The Metropolitan Waterworks and Sewerage System (MWSS) has penalized water concessionaire Maynilad Water Services Inc. for failing to provide a “24/7 water supply” to its customers in Las Piñas in May 2019.

The MWSS Board of Trustees decided to impose the penalty in the form of rebates to Maynilad customers in the affected area.

According to a statement from MWSS’ Regulatory Office on Friday, Maynilad is required to rebate the amount of P2,500 per water account in the severely-affected area of Barangay Captain Albert Aguilar.

“The MWSS RO will facilitate the implementation of the rebate to all affected customers as soon as possible and would like to assure the public that it is doing everything in its power to protect their interest,” MWSS RO said.

The term “severely-affected” applies to customers who were deprived of water service with a “minimum pressure of seven psi (pounds per square inch)” for more than 15 days. (Editor: Jonathan P. Vicente)

READ: Stiffer fines sought for firms over Metro Manila water shortage