Isko Moreno creates ‘Complaint Desk’ to spur participation in governance

Manila Mayor Francisco “Isko Moreno” Domagoso. INQUIRER.net

MANILA, Philippines — Manila Mayor Francisco “Isko Moreno” Domagoso has launched a “Complaint Desk” where his constituents could file their grievances in a bid to encourage people’s participation in his governance.

Moreno said the Complaint Desk, which would be part of his administration’s effort to clean up the city, will be under the Manila Public Information Office (PIO).

“Importante ang people’s participation sa pagpapatakbo ng local government. Kaakibat ng paglilingkod sa bayan ang pagdinig ng tinig ng mga Manileño,” he said in a statement on Friday.

Manila PIO mainly serves as the local government’s public relations arm. It is currently being managed by Julius Leonen.

According to Leonen, complaints that would be received by his office would be compiled and submitted directly to the Office of the Mayor, which will then create an action plan to resolve the issues.

To be able to file a complaint, Leonen said a Manila resident must first create a Google account. After this, the resident could already lodge a complaint through this link: https://forms.gle/cg5Jstw7Xbe7Wq9s7.

“Makakaasa po ang mga Manileño na aaksyunan ni Mayor Isko ang kanilang mga hinaing. Huwag po tayo matakot na lumapit at magsumbong sa kanyang opisina dahil mananatili pong confidential ang kanilang mga pangalan at iba pang personal na detalye,” Leonen noted. (Editor: Katherine G. Adraneda)