Chart 3: How to write a complaint letter
Address the letter to the company head or the person who handles consumer complaints.
Type or write neatly.
Be clear, concise and courteous.
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Include your name, address, account number (if any) and how you can be reached.
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Include the name of product, date and location of purchase, model/serial numbers if applicable.
Briefly describe the problem.
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Article continues after this advertisementState what you will do if the problem is not resolved.
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Enclose copies of documents related to the problem (receipts, contract, etc.).
Always keep copies of letters to and from the company.
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