Chart 3: How to write a complaint letter | Inquirer News

Chart 3: How to write a complaint letter

/ 05:11 PM August 07, 2011

Address the letter to the company head or the person who handles consumer complaints.

Type or write neatly.

Be clear, concise and courteous.

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Include your name, address, account number (if any) and how you can be reached.

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Include the name of product, date and location of purchase, model/serial numbers if applicable.

Briefly describe the problem.

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Specify what action you want taken.

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State what you will do if the problem is not resolved.

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Enclose copies of documents related to the problem (receipts, contract, etc.).

Always keep copies of letters to and from the company.

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TAGS: Clear, Concise, Courtesy, Letter, Writing

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