DepEd gets 470 calls related to next week’s opening of SY 2022-2023

DepEd logo with empty classroom background

MANILA, Philippines — On the second day of its 2022 “Oplan Balik Eskwela,” the Department of Education (DepEd) said its Public Assistance Command Center (PACC) received a total of 470 calls related to the reopening of classes next week.

DepEd said that most of the calls as of August 16 pertained to enrollment (220 calls or 47%) as other calls were about school policy (68 calls or 14%), personnel (46 calls or 10%), senior high school (12 calls or 3%), and other matters (84 calls or 18%).

“The main issues received under the Enrollment category were enrollment requirements for transferees, incomplete enrollment requirements, and enrollment confirmation of learners,” the agency said.

For other matters, DepEd said most of the issues included queries on contact details of Schools Division Offices, requests for transfer of school credentials, and processing of Certification, Authentication, and Verification (CAV) of school records.

“Meanwhile, the concerns received about School Policy and Operations were mainly on the policy of withholding a learner’s school credentials due to unpaid balance,” the agency added.

“For Personnel, issues received include filing a formal complaint against a teacher, promotion and ranking process, and transfer of teaching personnel,” DepEd further said.

On the other hand, concerns in the senior high school category were mainly about the application and procedure of the SHS Voucher Program, it said.

Compared to the first day of the 2022 Oplan Balik Eskwela, DepEd said the PACC received 55% more calls on enrollment concerns while calls about other matters were likewise higher by 46%.

READ: ‘Oplan Balik Eskwela 2022′, command center for opening of SY 2022-23 launched

The DepEd’s PACC likewise got a total of 384 school-opening-related concerns via walk-in (180), e-mail (119), and Facebook page (85).

According to DepEd, the PACC also received 297 queries, 92 requests, and 64 complaints, adding that 390 (83%) of the 470 issues and concerns taken had been resolved.

Public schools’ Year 2022-2023 are set to open on August 22.

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