MRT-3 vows to address new DOTr chief's recommendations to improve service | Inquirer News

MRT-3 vows to address new DOTr chief’s recommendations to improve service

/ 03:25 PM July 06, 2022
The photo shows new train coaches of the MRT-3 which vowed to improve its services after newly-installed Transportation Secretary Jaime Bautista identified areas for improvement

FILE PHOTO: New train coaches of MRT-3. INQUIRER FILES

MANILA, Philippines — Management of the Metro Rail Transit Line 3 (MRT-3) has promised to improve its services after newly-installed Transportation Secretary Jaime Bautista identified areas for improvement.

Bautista made a surprise visit to the MRT-3 on Monday and rode the train in disguise to “experience first-hand the services of the rail line and interact with commuters.”


In a message on Wednesday, the MRT-3 shared to the observations of the new transport chief during his inspection:

  • Clean restrooms with ample water supply
  • Need to add platform waiting seats for senior citizens, persons with disability, and pregnant women
  • Accessibility of Consumer Welfare Desks to all passengers
  • Additional X-ray machines
  • Need for full ticket counter complement
  • Availability of Emergency Medical Technicians at all stations
  • Promote stored value tickets (Beep card) instead of single journey tickets to reduce lines
  • Enhancements in onboard announcements

“We thank our good Secretary for his feedback and recognition of the improved services of the MRT-3 following his surprise visit,” the MRT-3 management said in a statement.


“At the same time, we assure him that the MRT-3 will continuously work on the areas for improvement that he has identified to better serve the needs of all our passengers,” it added.

The MRT-3 management further said it will affirm its commitment to Bautista’s vision of safe, affordable, accessible, and comfortable public transportation. – Xander Dave Ceballos, intern


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TAGS: DoTr, MRT 3, Train, Transport
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