MRT-3 vows to address new DOTr chief’s recommendations to improve service

FILE PHOTO: New train coaches of MRT-3. INQUIRER FILES

MANILA, Philippines — Management of the Metro Rail Transit Line 3 (MRT-3) has promised to improve its services after newly-installed Transportation Secretary Jaime Bautista identified areas for improvement.

Bautista made a surprise visit to the MRT-3 on Monday and rode the train in disguise to “experience first-hand the services of the rail line and interact with commuters.”

In a message on Wednesday, the MRT-3 shared to INQUIRER.net the observations of the new transport chief during his inspection:

• Clean restrooms with ample water supply
• Need to add platform waiting seats for senior citizens, persons with disability, and pregnant women
• Accessibility of Consumer Welfare Desks to all passengers
• Additional X-ray machines
• Need for full ticket counter complement
• Availability of Emergency Medical Technicians at all stations
• Promote stored value tickets (Beep card) instead of single journey tickets to reduce lines
• Enhancements in onboard announcements

“We thank our good Secretary for his feedback and recognition of the improved services of the MRT-3 following his surprise visit,” the MRT-3 management said in a statement.

“At the same time, we assure him that the MRT-3 will continuously work on the areas for improvement that he has identified to better serve the needs of all our passengers,” it added.

The MRT-3 management further said it will affirm its commitment to Bautista’s vision of safe, affordable, accessible, and comfortable public transportation. – Xander Dave Ceballos, INQUIRER.net intern

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