Maynilad customers to get P323 bill rebate in April
MANILA, Philippines — A total of 198,315 customers of Maynilad Water Services Inc. who were affected by prolonged water service interruption can expect a bill rebate or a partial refund of P323, which will be reflected back in their account starting in April.
Maynilad made the announcement on Wednesday after it was slapped with a fine of P63.9 million by the Metropolitan Waterworks and Sewerage System (MWSS) Regulatory Office for implementing water service interruptions from December 2021 to February 2022.
The affected areas are covered by the supply zone of its Putatan Water Treatment Plant:
- four cities in Metro Manila — Parañaque, Las Piñas, Muntinlupa, and Pasay
- three cities in Cavite Bacoor, Imus, and Cavite City
- two municipalities in Cavite — Rosario and Noveleta
Evelyn Agustin, deputy administrator of the MWSS-RO, discussed details of the rebate in a public information drive video posted on Facebook.
HAPPENING NOW 📢: MWSS Regulatory Office (RO) Public Information Drive (PIDr) on the Rebate Program for affected Maynilad Water Services, Inc. customers within the Supply Zone of Putatan Water Treatment PlantThe PIDr on the Rebate Program aims to:1. provide information on the nature, scope, and other details of the implementation of the Rebate Program to the affected men and women Maynilad account holders in Metro Manila and Cavite;2. explain and clarify the bill rebates;3. address (gender-related) issues and concerns of affected account holders; and,4. elicit comments and suggestions on improving gender-responsive services, especially in relation to water supply management.Register to participate 👉 https://tinyurl.com/2022RebateProgramPlease use the following online forms for inquiries and/or concerns 👇Complaint form: https://docs.google.com/forms/d/1BYqkzXh0bd3FcUl5bTItWwycWDSqg_e-7RcXbFFaIXE/editInquiry form: https://docs.google.com/forms/d/1viccu1Y6dgUcD9jBfXnb7cTPlvIfarbdWNyPzxxGqHM/edit
Posted by MWSS Regulatory Office on Tuesday, March 29, 2022
Last January, the regulatory agency: “Based on the evidence gathered from its investigation, the MWSS RO concluded that Maynilad failed to meet its Service Obligation of ensuring the availability of an uninterrupted 24 hour supply of water at seven pounds per square inch (psi) minimum pressure to all connected Customers in its Service Area.”
According to the MWSS, customers should be enjoying an uninterrupted supply of potable water at a minimum pressure of 7 pounds per square inch.