Meralco: Explanatory letter delivered by July 16

By now, Manila Electric Co. (Meralco)’s 4.1 million consumers should have received a letter explaining how the power concessionaire came up with the billed amount in May based on actual meter readings.

Meralco president and CEO Ray Espinosa said the company had complied with the Department of Energy (DOE) order and started delivery of the letters on July 14, to be completed by July 16.

The DOE also ordered Meralco to assign “virtual agents” in select Bayad Center outlets within its franchise area to assist affected customers on their billing concerns.

Meralco was also asked to waive and refund the convenience fees it charged for online payments. —Roy Stephen C. Canivel