Grab to reward drivers based on performance to reduce booking cancellations

Grab Philippines launches its 100-day initiative plan to provide a better service to the public. (Faye Orellana/INQUIRER.net)

Grab Philippines said its drivers will now be rewarded based on performance as part of the company’s effort to reduce the number of booking cancellations.

Grab’s country marketing head Cindy Toh disclosed in a press briefing on Monday that it is eyeing a four percent reduction in the cancellation rate of its drivers.

“You can expect four percent or less driver cancellations. It’s about 50% reduction — we’re currently at 8%,” Toh said.

The move is also part of the 100-day initiative to improve its service.

The company earlier punished nearly 500 drivers following an investigation on the cancellation of rides by Grab drivers.

READ: Grab punishes almost 500 drivers over unjustified booking cancellations

Toh noted that the plan does not end after 100 days. “It’s a continuous journey. It’s a commitment we made today as a company,”

“We mean it when we say ‘We’re listening.’ We want to be better because we’re in that position to be better,” Toh said. /ee