GSIS to put up own call center

The Government Service Insurance Systems (GSIS) plans to put up by December a 50-seat round-the-clock call center, ostensibly part of the state-run pension fund’s efforts to make the agency more responsive to members.

Robert G. Vergara, GSIS president and general manager, said in a statement the GSIS was also designing “a new insurance policy with bigger savings.”

Further, within the next six months, the GSIS will be reviewing its premium-based policy which works under the principle of “what you pay is what you get,” as well as the educational and funeral pre-need plans, Vergara said.

These initiatives were announced during a public consultation in Cagayan de Oro City last Wednesday.

Vergara said the latest initiatives were on top of ongoing ones, like increasing access of members and pensioners through its partnership with the Land Bank of the Philippines with the deployment of an additional 500 GSIS Wireless Automated Processing System (GWAPS) kiosks across the country.