28 LTO offices rated excellent

/ 06:05 AM July 14, 2014

MANILA, Philippines–The Civil Service Commission has given excellent ratings to 28 district offices of the Land Transportation Office (LTO) in the CSC report card survey in the first half of the year.

This was one of the findings of the latest nationwide survey the CSC conducts regularly among government offices and agencies providing frontline services in accordance with Section 5 of Republic Act No. 9485, otherwise known as the Anti-Red Tape Act (Arta).


In its report card survey from January to June this year, the CSC gave ratings of 90 percent and higher to 28 LTO district offices in eight regions.

The district offices that garnered excellent ratings were Urdaneta (92.45%), Lingayen (91.28%) and Batac (92.06%) in the Ilocos; Basco (93.47%), Cabagan Extension Office (92.88%), San Isidro (92.88%), San Isidro (92.03%), Roxas (90.45%), Aparri (90.01%) and Cabarroguis (90.19%) in Cagayan Valley; Angeles City (90.41), Capas Extension Office (94.32%), and Balanga (93.12%) in Central Luzon; Quezon Licensing Center (90.16%) in Calabarzon; Iriga City (91.16%) and Ragay (90.02%) in Bicol; Siquijor (90.72%) and Medellin Extension Office (93.54%) in Central Visayas; Ipil (91.12%), Pagadian (90.03%) and Basilan (90.48%) in Zamboanga Peninsula; Samal (90.28%), Mati (92.35%) and Tagum (91.71%) in Davao; Caloocan City (91.23%), Quezon City (90.34%), Parañaque Extension Office (90.07%), Navotas Extension Office (90.88%) and Tutuban Drivers License Renewal Center (90.79%) in the National Capital Region.


“This is unprecedented, and a testament to the leadership of the LTO and the commitment of its employees to deliver quality service to the public,” said Jason Salvador, spokesman of the agency.

Salvador pointed out that only the Roxas district office in Western Visayas received an excellent rating in the CSC survey last year.

The CSC uses the report card survey to get feedback on how a government agency follows its Citizen’s Charter, complies with Arta provisions (no noon break, no fixing, easy-to-read IDs and name plates and public assistance/complaints desk), and fulfills customer satisfaction.

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TAGS: Civil Service Commission (CSC), CSC report card survey, Government offices and Agencies, Land Transportation Office, Philippines, ratings
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