Cebu Pacific probes ground staff hit for blocking sick child passenger | Inquirer News

Cebu Pacific probes ground staff hit for blocking sick child passenger

/ 02:16 PM March 17, 2014

Cebu Pacific airlines ground staff Mark Rotanal refused to board a 12-year-old boy with a congenital disease due to a damaged passport. The boy was set to have an operation in Vietnam the next day. Cebu Pacific has since re-booked the boy’s flight free of charge. Screengrab from Facebook user Richell De Guzman’s account.

MANILA, Philippines – Budget carrier Cebu Pacific said it would grill its ground staff who was hit on social media for blocking a sick child passenger going to Vietnam for an operation.

In a statement on Monday, Cebu Pacific said it would ask ground staff Mark Rotanel to give an explanation according to the airlines’ procedures.

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“(Cebu Pacific) is still looking into this and it will give him the opportunity to reply as due process requires,” the statement read.

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Cebu Pacific would also “take all necessary actions in accordance with findings.”

Cebu Pacific issued the statement after a viral Facebook status bared that Rotanel on Saturday night blocked a sick child passenger for having what he thought was a damaged passport. The 12-year-old boy, who had a hollowed chest, was set to be operated in Vietnam the next day.

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The airlines drew flak from netizens who shared and commented on the Facebook post.

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The Facebook user who posted the status called Cebu Pacific “heartless” for refusing to accommodate a sick child.

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The boy’s mother Regin De Guzman Palileo filed a complaint before the Manila International Airport Authority-Customer Relations Center over the incident.

The issue was referred to the Department of Foreign Affairs which said the passport has no defect. The DFA then issued a temporary passport for the boy on Sunday. The three left for Vietnam Sunday night with Cebu Pacific waiving rebooking charges.

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Cebu Pacific makes up for wrong deed against sick child passenger

TAGS: Cebu Pacific, Facebook, Mark Rotanel, Social Media, technology

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