A team from the Civil Service Commission Cebu North field office headed by supervising personnel specialist Ma. Jocelyn Rama visited the Lapu-Lapu City Hall in barangay Pajo last July 15 to monitor the city’s compliance of the Anti-Red Tape Act (Arta).
Arta Watch is a mechanism to spot check agencies’ compliance with the provisions of the Anti Red Tape Act of 2007 and the implementation of the “No Lunch Break Policy” in frontline service delivery and the “Anti-Fixer Campaign.”
The team conducted the Arta Watch during lunch break between 12:31 p.m. to 1:20 p.m. Upon arrival, the team observed a number of clients transacting at the frontline counters located on the first and second floors of the building.
The team also noticed that the Citizen’s Charter, in glass frame, was posted in a prominent place and on the walls near the entrance door of every frontline service department.
Also posted infront of the Lapu-Lapu City Hall building and inside the building’s other offices like the City Health Office were the city’s vision and mission statements printed in tarpaulins.
A big counter labeled as Public Assistance/Complaints Desk was installed at the left side of the main entrance of the building.
All entrance doors of the different departments were posted with “No Noon Break” and “No Fixers Allowed” signages.
All regular employees and casual employees wore identification cards.
Comfortable waiting areas are provided for the transacting clients. Enough chairs are installed in front of the Cashier’s booth, City Treasurer’s Office and in all other offices rendering frontline services.
All floors of the building have clean comfort rooms. But it was observed that the personnel in-charge for the maintenance of the first floor comfort rooms showed impolite manners to the clients.
A counter near the One-Stop-Shop at the first floor was designated for persons with disabilities (PWDs), the elderly and pregnant women.
Overall result of the survey shows that the city government has fully complied with all the provisions of the Arta Law of 2007.