Chart 3: How to write a complaint letter

Address the letter to the company head or the person who handles consumer complaints.

Type or write neatly.

Be clear, concise and courteous.

Include your name, address, account number (if any) and how you can be reached.

Include the name of product, date and location of purchase, model/serial numbers if applicable.

Briefly describe the problem.

Specify what action you want taken.

State what you will do if the problem is not resolved.

Enclose copies of documents related to the problem (receipts, contract, etc.).

Always keep copies of letters to and from the company.