The outsourcing company Stream Global Services, Inc. opened its third delivery site in the country and the first mall-base site in Cebu yesterday, adding 1,400 seats more for its clientele.
In an interview at the Stream Cebu 3 recruitment office, site director Angel Norme Alvarez said a significant portion of the company’s growth will be in Cebu where they hope to expand their personnel by 5,000 next year.
In Cebu, their offices are in the i1 and i2 building in Cebu IT Park. Its third site is in J. Center Mall.
“We currently have 3,300 people now in Cebu and hopefully hit 5,000 by next year with the opening of the third site,” he said.
The whole facility is scheduled for launching on the third week of November together with an extension office at the mall’s fourth level.
Stream Global Services, Inc. has 13,000 people in the country with 12 sites.
Three are in Cebu, which is where they hope to reach 15,000 seats next year.
“This year we recently opened three new sites, one in Mall of Asia with 600 seats, another in Makati with 1,300 and Stream Cebu 3,” Alvarez said.
Alvarez said they’re looking at concentrating the growth more in Cebu in the next few years since it’s cheaper and not as flood-prone as Manila.
“When Ondoy and Sendong hit Manila in the past, our operations got affected. Operation in Manila was shut down while Cebu operations just went on like a normal day which is something that our clients really appreciated,” Alvarez said.
He said clients favored their opening a third center in Cebu which will focus on operating systems and home entertainment consoles.
“We provide supports from customer service, sales to technical support in this facility,” Alvarez said.
“On strategy, we are positioning to be at the northernmost part of Cebu capturing the manpower in northern cities and towns like Mandaue and Mactan,” he added.
Based on their operations in the last decade, Alvarez said Cebu has the lowest attrition rates with most of their employees in Cebu actually pursuing a career in their company.
“So we’re confident that we can grow here and slowly exit out of Manila which is now very congested,” Alvarez said.
Stream Global Services, Inc. is a global company with a population of 33,000 in 50 different locations in the world serving Fortune 1,000 companies worldwide. It is partly owned by the Ayala Group.