Screengrab of metrosolusyon.mmda.gov.ph
MANILA, Philippines–In sync with its relentless efforts to rid its rank of unscrupulous personnel, the Metropolitan Manila Development Authority (MMDA) will launch the Metro Solusyon website on Tuesday at the MMDA grounds in Makati City.
The Metro Solusyon website, patterned after India’s I paid a bribe website but made more serious, can be accessed through www.metrosolusyon.mmda.gov.ph.
In a statement e-mailed to media, MMDA Chairman Francis Tolentino said the website aims to foster transparency and active civic participation in finding solutions to various metro-wide concerns.
“The main premise of the Metro Solusyon website is Ako Kasama sa Solusyon. I am urging the public to report complaints / incidents involving MMDA employees, laud or commend a good deed done by our personnel, and suggest possible solutions to the problems of Metro Manila,” Tolentino said.
The new website features the following sections: What is Metro Solusyon, What I Should Know Before I Report in This Site, A Call for Citizen Partnership, Legal, MMDA’s Commintment, Frequently Asked Questions (FAQ), and Other MMDA Initiatives.
Anyone who wishes to report any incident must login first. Complaints must include the full name of the complainant together with the specific date, time and place where the incident happened. They will receive a confirmation notice if their report was received successfully and will be given a reference number which they can use for follow-up.
“We will verify the complaints first before we publish it on the website in order to protect our personnel from bogus and malicious reports. But we will investigate right away complaints which are truthful,” Tolentino said.
The public has responded warmly to the agency’s efforts of communicating through social networking sites, as evident in the MMDA Twitter account, now regarded as the most active among government Twitter accounts.