DOT launches one-stop call center for tourism concerns
MANILA, Philippines — Local and foreign tourists could now contact a one-stop call center that could address their travel-related concerns.
This comes as the Department of Tourism (DOT) launches its first-ever and centralized multi-platform Tourist Assistance Call Center in a ceremony in the agency’s office in Makati City.
“The effort of the Department of Tourism is to ensure that we continue to provide innovative services to the industry that correspond to the demands of our customers and clients,” Tourism Secretary Christina Garcia Frasco said in a message during the launch.
“We foresee that by providing this tourist assistance call center, this will enhance the tourism experience,” Frasco added.
Frasco herself made the first call on the hotline.
She was the first client of the call center agent as she relayed her queries on diving in Mindanao, to which the agent based in Angeles City, Pampanga answered her questions.
Initially, eight tourist assistance agents fluent in English and Filipino as well as two quality assurance team members and two trainers will work on the DOT project.
Agents are now ready to receive inquiries.
Tourists can now relay their queries through the following platforms:
Hotline number 151-TOUR / 151-8687 (available only for Smart and PLDT users) or mobile by dialing 0995-835-5155.
They may also opt to contact via email at firstname.lastname@example.org; or through Facebook messenger or via https://philippines.travel/ and https://beta.tourism.gov.ph.