Go digital to beat corruption and deliver quality services —Diokno | Inquirer News

Go digital to beat corruption and deliver quality services —Diokno

/ 03:00 PM August 16, 2022

Laptop keyboard closeup

INQUIRER.net stock images

MANILA, Philippines — Digitalize to eradicate corruption and improve the services in government agencies, Finance Secretary Benjamin Diokno said on Tuesday.

During the hearing of the Senate committee on ways and means, panel chair Senator Sherwin Gatchalian cited reports which stated that the Bureau of Customs (BOC) and the Bureau of Internal Revenue (BIR) are among the “corrupt” and “problematic” government agencies.

Article continues after this advertisement

“In the past many years, when you talk about issues of corruption, controversy, taxpayer welfare, and taxpayer grievances, Customs and BIR will be on the top of the list,” said Gatchalian.

FEATURED STORIES

He then asked the Department of Finance, BIR, and BOC to suggest reforms to improve their services.

“I think digitalization will really be the key here. I think to be fair with both agencies, they have done a lot already during the past administration and in fact, what we can promise is to do even better,” Diokno replied.

Article continues after this advertisement

Meanwhile, BIR Commissioner Lilia Catris Guillermo answered: “We wanted to really change the image of the Bureau of Internal Revenue and that is through digitalization.”

Article continues after this advertisement

Guillermo added that apart from digital transformation, she is eyeing the moral transformation of employees through webinars and training.

Article continues after this advertisement

BOC Deputy Commissioner Edward James Buco, on the other hand, shared that the agency has already shifted to online transactions.

“It’s the dream or the mission of every commissioner to eradicate corruption and improve the image of the Bureau of Customs,” said Buco.

Article continues after this advertisement

“We are one of the first agencies to implement our paperless transactions wherein our stakeholders transact with us online,” he continued, noting that the BOC has no more physical transactions even before the COVID-19 pandemic emerged.

Buco and Guillermo assured senators that a zero-contact transaction would be possible in their bureaus.

JMS/abc
Your subscription could not be saved. Please try again.
Your subscription has been successful.

Subscribe to our daily newsletter

By providing an email address. I agree to the Terms of Use and acknowledge that I have read the Privacy Policy.

TAGS: BIR, BOC, corrupt

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Subscribe to our newsletter!

By providing an email address. I agree to the Terms of Use and acknowledge that I have read the Privacy Policy.

© Copyright 1997-2024 INQUIRER.net | All Rights Reserved

This is an information message

We use cookies to enhance your experience. By continuing, you agree to our use of cookies. Learn more here.