90-year-old spends $10k on ads to complain about slow internet service | Inquirer News

90-year-old spends $10k on ads to complain about slow internet service

/ 03:47 PM February 12, 2021

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A 90-year-old man spent $10,000 (around P480,000) on advertisements to complain about the slow internet service of AT&T in California in the United States.

Aaron Epstein, of North Hollywood, said that he has been an AT&T customer since the ’60s and that while the communications company evolved over the years, it still lagged behind when it comes to internet service, as per Fox-owned KTVU on Feb. 10.


“For the last five years, as soon as they started introducing streaming like Roku and movies on TV, my internet service, although I was paying for 3.5 Mbps., sometimes was only up to 1.5 Mbps. So, watching a movie through Roku was slideshows,” Epstein told the news outlet.

Epstein decided to purchase two ads in the Wall Street Journal, worth over $10,000, to personally reach out to AT&T CEO John Stankey.


One ad ran in Manhattan, while the other was published in Dallas, where the communications company is headquartered, the report said.

On why he did it, Epstein said he had been contacting the company about his complaints but to no avail. While he said that AT&T remained polite and “courteous,” he noted that the upgrade services (fiber optics) the company had heavily advertised in previous months still has not reached North Hollywood.

For this reason, he addressed Stankey through expensive ads in hopes of bringing faster internet services for himself and his community, according to the report.

In his “Open Letter to Mr. John T. Stankey CEO AT&T,” Epstein wrote:

“Dear Mr. Stankey:

AT&T prides itself as a leader in electronic communications.

Unfortunately, for the people who live in N. Hollywood, CA 91607, AT&T is now a major disappointment.


Many of our neighbors are the creative technical workers in the Universal, Warner Brothers, Disney studios in the adjacent city of Burbank and our city.

We need to keep up with current technology and have looked to AT&T to supply us with fast internet service. Yet, although AT&T is advertising speeds up to 100 MBS for other neighborhoods, the fastest now available to us from ATT is only 3 MBS.

Your competitors now have speeds of over 200 MBS.

Why is AT&T a leading communications company, treating us so shabbily in North Hollywood?

Sincerely, Aaron M. Epstein, an AT&T Customer since 1960.”

Epstein has since received mixed reaction; some called him crazy, while  others understood as they could relate to his frustrations.

Due to the ads, a spokesperson from the AT&T office in Atlanta, where the president’s office is also situated, has taken note of Epstein’s complaints and information. AT&T said it would reach out to Epstein to help solve the problem.

“So I am waiting patiently to see what they can do. She says, ‘We’ll try to get that happening for you sooner,'” Epstein was quoted as saying.

The 90-year-old also thanked the media for helping his story reach AT&T, saying, “The press that contacted AT&T, that’s where the squeaks are heard… So I appreciate the press.” Ian Biong /ra


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TAGS: Ads, advertisements, AT&T, California, Internet, internet service, internet service provider, United States
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