LIST: Cancelled Cebu Pacific, CebGo flights from April 28-30
MANILA, Philippines — Cebu Pacific has been forced to canceled several of its flights starting Sunday in order to reschedule previously disrupted flights.
In an advisory, Cebu Pacific said on Sunday that in the past few days, it monitored “an unprecedented level of disruption to [its] operation” that led to the flight delay or cancellations.
“Efforts have been made to minimize the disruption to our passengers in the past week. However, we realize that current operating conditions, particularly in our Manila hub, necessitate a temporary reduction of flights,” the airline company said.
“In order to create more space in our schedule for operational recovery and minimize rolling delays, it will be necessary for us to cancel the following Cebu Pacific and Cebgo flights,” it added.
According to Cebu Pacific, the flight cancellations “should help stabilize flight timing” and to improve on time performance and reduce inconvenience against passengers.
The following are the affected flights. 5J is for Cebu Pacific while DG is for CebGo:
April 28 (Sunday)
5J325 Manila – Legazpi
5J326 Legazpi – Manila
5J395 Manila-Cagayan de Oro (Laguindingan)
5J396 Cagayan de Oro (Laguindingan)-Manila
April 29 (Monday)
5J791 Manila – Butuan
5J705 Manila – Dipolog
5J991 Manila-General Santos
5J992 General Santos-Manila
5J641 Manila-Puerto Princesa
5J642 Puerto Princesa-Manila
April 30 (Tuesday)
5J551 Manila – Cebu
5J373 Manila – Roxas
5J513 Manila – San Jose
5J514 San Jose-Manila
“We will exhaust all means to inform passengers as early as possible on any changes in the flight schedules on the email addresses and mobile numbers provided upon booking,” the company said.
“Cebu Pacific is working with the airport authorities, regulatory agencies and other stakeholders to make things better for our passengers,” it added.
According to Cebu Pacific, passengers affected may take any of the following options:
1. Rebook flights for travel within 30 days from original departure date, free of charge
2. Get a full refund
3. Place the full cost of the ticket in a Travel Fund
4. Re-route to / from alternate airports for travel within 30 days, subject to availability of seats
Furthermore, passengers on the cancelled flights will receive one round-trip travel voucher which they can use for future flights.
For passengers who opt to rebook, or avail of a refund or Travel Fund, they may manage their own booking through the “Manage Booking” section of the Cebu Pacific website (https://bit.ly/CEBmanageflight). /je
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