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Globe apologizes to customers for 7-hour service interruption

/ 09:57 AM April 12, 2019

MANILA, Philippines — Globe Telecom has apologized to its customers over a temporary internet and data service interruption which happened from 1:30 a.m. to 8:30 a.m. on Friday.

In an advisory issued on its Facebook page, the telecommunication (telco) company said the service interruption was caused by a server issue.

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Please be advised.

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Posted by Globe Telecom on Thursday, April 11, 2019

Globe said all affected subscribers who are users of Globe Postpaid, Globe Prepaid, TM, Globe At Home LTE and Globe At Home Prepaid WiFi “can now enjoy data/internet services again.”

Globe customers were also requested to switch their mobile devices or modems off and on to reboot their respective numbers from the telco’s system.  /muf

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TAGS: data service interruption, Globe, Globe Telecom, Internet, Service interruption
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