Wednesday, October 17, 2018
Close  
  • share this

PCC appoints UK audit firm to monitor Grab pricing, service quality

By: - Reporter / @FMOrellanaINQ
/ 04:43 PM October 10, 2018

The Philippine Competition Commission (PCC) has appointed international audit firm Smith & Williamson to monitor ride-hailing company, Grab Philippines.

“Smith & Williamson as the independent monitoring group will serve as our eyes and ears on the ground. Their reports or recommendations will be evaluated but PCC will still ultimately determine any possible transgressions,” said PCC Chairman Arsenio Balisacan in a statement.

ADVERTISEMENT

Smith & Williamson, a UK-based audit firm, is tasked as an independent body to monitor Grab’s compliance to the pricing and service quality commitments it has pledged to the PCC.

These commitments include:

FEATURED STORIES

Service Quality Commitment: Commit to bring back market averages for acceptance and cancellation rates before the transaction, and response time to rider complaints.

Fare transparency commitment: Revise its trip receipt to show the fare breakdown per trip, including distance, fare surges, discounts, promo reductions, and per-minute waiting charge

Pricing commitment: Grab must not have “extraordinary deviation” from the minimum allowed fares.

Removal of “See Destination” feature

Driver/Operator non-exclusivity: Grab is not allowed to introduce policies that would result in drivers and operators being exclusive to the ride-hailing company.

Incentive monitoring: The PCC will monitor and evaluate Grab’s incentive programs that may affect its competitors’ conditions of entry.

Improvement plan: Grab must implement driver performance standards, adopt a passenger code of conduct, dedicated service lines for labor regulations, and a driver rewards’ program.

ADVERTISEMENT

Despite the appointment, the PCC vowed to remain vigilant towards any breach of condition that Grab Philippines may commit. /ee

Read Next
Don't miss out on the latest news and information.
View comments

Subscribe to INQUIRER PLUS to get access to The Philippine Daily Inquirer & other 70+ titles, share up to 5 gadgets, listen to the news, download as early as 4am & share articles on social media. Call 896 6000.

TAGS: audit firm, Grab, news, Philippine Competition Commission (PCC), Philippines, Smith & Williamson
For feedback, complaints, or inquiries, contact us.


© Copyright 1997-2018 INQUIRER.net | All Rights Reserved

We use cookies to ensure you get the best experience on our website. By continuing, you are agreeing to our use of cookies. To find out more, please click this link.