Text overcharging bared

Smart, Globe, Sun ordered to refund subscribers


The National Telecommunications Commission (NTC) has ordered the country’s top telecommunications firms to refund millions of subscribers after finding that the telcos have been overcharging customers for text messages.

The order, one of the three directives issued by the NTC Tuesday, is effective immediately.

“These orders are immediately executory upon receipt, but the telcos have the right to appeal,” Dennis Babaran, NTC legal director,  on Tuesday said at a press briefing.

Estimates by the Philippine Daily Inquirer showed that Smart Communications, affiliate Sun Cellular and Globe Telecom may have to return at least P1.42 billion to their subscribers.

The telcos have been collecting 20 centavos more (P1 instead of 80 centavos) for each off-net text message, or those sent from one network to another, since December last year, the NTC said in a ruling.

Text messages between subscribers of the same network and those under unlimited or “bucket-priced” offers are not covered by the order.

About 20 million off-net messages are sent every day, based on 2010 records, which are the latest the NTC has. This is just 1 percent of the 2 billion text messages that were sent daily on average that year in the Philippines, for years considered the world’s texting capital.

Assuming that daily text message volumes have not changed since 2010, the telcos stand to pay at least P1.42 billion to refund 20 centavos for every regularly-priced off-net text message.

100M subscriber base

Globe, Smart and Sun Cellular had a combined subscriber base of 100.65 million at the end of September 2012. This translates to about one active SIM for every Filipino, although a growing number of users now carry at least two accounts at the same time.

Smart and Sun refused to comment on the matter, but said the companies would explore possible legal remedies.

End of  ‘unli’ service

Globe said the NTC move could spell the end of unlimited services, which in the company’s opinion had made text messages affordable more than any government-mandated reduction in rates could.

“Since the very beginning of the case, we have clearly stated that SMS is a deregulated service and telcos have the right to set the retail price of this service,” said Froilan Castelo, head of Globe corporate and legal affairs.

“In fact, this has worked for the benefit of the consumer because the prices have gone down drastically with the advent of customization, bucket and combo promos, and unlimited services,” Castelo said.

Extra prepaid credits

Refunds for prepaid subscribers could be given in the form of extra prepaid credits that could be used for calls, text messages, and data services, the NTC said. For postpaid users, the telcos could offer rebates to cover the refund.

In three separate orders, the NTC directed the telcos to reduce the maximum price of text messages from P1 to 80 centavos each, stemming from the reduction of interconnection charges to 15 centavos from the previous 35 centavos.

The reduction of interconnection charges was ordered by the NTC in December last year. The telcos agreed to reduce interconnection charges but refused to pass on savings to consumers, the NTC said.

This meant that text message prices remained at P1 each, instead of the NTC’s intent of reducing it to 80 centavos.

Apart from the refund, the telcos were also ordered to pay a fine of P200 per day from Dec. 1, 2011, until the companies lower their text message charges by P20 per off-net text message.

Circular order defied

The NTC said the telcos had defied Memorandum Circular No. 02-10-2011, which took effect on Dec. 1 last year. The circular was aimed at making text messaging more affordable to the public, pursuant to directives from the Office of the President.

While text messaging was considered a value-added service (VAS), which the telcos technically are not required to deliver, nothing in the law prohibited the NTC from regulating text message rates, the industry regulator said.

A ruling to order refunds, this time covering off-net voice calls, may also be released within the year, said Edgardo Cabarios, head of the NTC’s Common Carrier’s Authorization Division.


Rexmond Fang, a sales executive at a multinational dairy company operating in the country, said the NTC decision was a welcome relief for subscribers who have been paying P1 per text message for over a decade.

Despite the popularity of alternative modes of communications such as social networking sites, profits from text message services make up the bulk of telecom company earnings in the Philippines.

“It’s really about time that the government flexes its muscles against telecom firms,” Fang said.

But Fang, 44, said he was worried about the financial strain that the NTC order might have on telcos.

“There’s been a lot of talk in the news about bad service by companies. But can telcos still push through with their upgrades if they have to pay these refunds?” he said.


Anthony Ian Cruz, president of consumer group TXTPower, shared Fang’s sentiments, saying it was refreshing to see the NTC finally enforcing its own rules.

“Those interconnection charges are the biggest stumbling block for lower text message rates. They have been charging us P1 for more than a decade,” Cruz said in an interview.

“The next logical step is for inter-network messages to be cheaper,” he said. “This should be the last straw to number portability,” he added, referring to one of the group’s previous initiatives for companies to allow subscribers to switch from one network to another without changing numbers.

Japan Airlines passenger service agent Janina Amonte, a frequent subscriber of unlimited promos offered by telcos, said the NTC’s order would have little impact on her.

“It’s not a big deal for me because I’m used to unli promos. But I wish they did this before because I used to text my friends a lot and there weren’t any unli promos then,” she said in an interview.

The 25-year-old said she was spending much less every month on cell phone bills, but was still able to stay in touch with friends and relatives.

Providing cellular phone service is a profitable business.

Philippine Long Distance Telephone Co. (PLDT), the parent firm of Smart and Sun, posted a net income of P28.7 billion in the January to September period. Globe’s net income for the period was at P8.7 billion.

In 2011, PLDT’s wireless revenue amounted to P102.1 billion, of which P99 billion was accounted for by Smart. Globe’s revenue reached an all-time high of P67.8 billion last year and its net income rose to P9.8 billion.

Get Inquirer updates while on the go, add us on these apps:

Inquirer Viber

Disclaimer: The comments uploaded on this site do not necessarily represent or reflect the views of management and owner of INQUIRER.net. We reserve the right to exclude comments that we deem to be inconsistent with our editorial standards.

  • edm365f31

    This is money that they don’t own and should not be counted on their bottomline.  Their infrastructure upgrade cost should be part of their earnings and upgrade funds.  

  • nizgoda

    Dapat unli na lang lahat para wala ng problema sa pagcompute ng remibursement. Madali lang yung 1b nayan para sa telcos. Yung computation yung sakit sa ulo.

  • gyvv

    Refund lang?… intentional act should be jailed, dapat bigyan ng leksyon … lagi na lang dehado and mamamayan, buti na lang na-check… kulong dapat ung nag suggest ng piso isang text…. sa hirap ng buhay ngayon, pati ba naman ung, nagpipindot eh, gagatasan pa! kung gaano kalaki ung nakamkam na dugas eh dapat ganun din katagal sa kulungan..

  • mini 311

    Nothing new.. Only good when talking..

  • themask celestial

    I been to many countries overseas and Smart& globe are the highest rate in the world.You can check with some OFW’s. I know one manager in one of the telco that  can afford to buy an expensive subvdivision just for his salary. Ask those telcos employees, they can recieve more than 15th month pay bonus and up evry year. There were even times that they have 22th month bonus at the expense of the cellphone user. The call rate of those telcos was wayback 1990’s when the GSM  equipment are still high. Now, the equipment drops as low as 50% and they are still charging the same rate. With the entry of low cost ZTE and Huawei GSM infrastructure product, our rate should be lower.  And what happen to the law that will compel the telcos to charge by per pulse ( secs) wala pa rin. Dito pa lang tiba-tiba na ang telcos. Compare to India, halos lahat na ng tao dun can afford to call through their mobile ( not text no), because the call rate is one of the cheapest in the world. They have even unli- sms on all plan and yet halos walang gumgamit ng sms becayse the call rates is so cheap. In our country they even don’t allow voip services. If you go to other southeast asean countries, voip services are publicly used. Dito bawal. If you call using the skype, the rate calling to phils is very high compare to other countries ( philippines is abt .10 cents, calling singapore is about 0.010 (fraction of cents). No wonder, Phils is becoming stagnant economically dahil telecom infrastructure is very costly

    • http://profile.yahoo.com/OZ3D3NPA4OQ34OJ4BNOHG3BGB4 Tots

       you are correct bro, isa din akong ofw, i noticed that too, even voip calls are very expensive when calling to pinas.  Sana di lang refund it should be penalties for defying NTC order.  I’ve been watching this issue last year pa, tigas talaga ng mga telco sa pinas, if sa US pa nangyari to, i’m sure these telcos will be sanctioned or penalized.

  • ramabel

    dapat busisiin din unh charges sa pasa load…

    • themask celestial

      yes pati load checking, piso w*F

  • http://pulse.yahoo.com/_OJWHBJLMWPTRUOZMN6JOMHLO2A Banana Na

    SMART kasi ang peoples nila na gusto kumita ng malaki to conquer the GLOBE, kaso nasilaw sila dahil may malakas ang araw ng SUN kaya natulala ang mga tao sa singil ng mga two biggest TELECOM na ito, but SMART peoples buy the SUN para di mayasdong maliwanag ang light para di mapansin ang ginagawa nilang over-priced sa mga subscribers nila….haaa

  • farmerpo

    ‘Apart from the refund, the telcos were also ordered to pay a fine of
    P200 per day from Dec. 1, 2011, until the companies lower their text
    message charges by P20 per off-net text message. ‘

    PDI needs a good proof reader and a new editor. If I am lawyering for the telcos, I’d say pay the fine and be happy…..P200 per day!!!!! 

  • http://www.facebook.com/profile.php?id=100003672409753 Jean Claude

    Investigate their “internet speeds” They are so slow! They promise 2-3mbps and yet according to speedtest it’s only 700kbps! W T F their internet speeds are very slow and pure baloney.

  • hustlergalore

    refund lang?

    my goodness. they have been doing that overcharge over and over again. matagal ng nanloloko ang mga telcos na yan.

    penalized them!

  • niap kcen

    ntc officials only reported the anomaly after a year.. even though they have their own phones, sim of the telcos and utilizing their services, they would have known beforehand.. and they, together with the telcos management should be investigated, relieved, jailed and/or executed.. despicable leaders full of greed and obsessed with power.. you are sucking the blood of your fellow filipinos, your own families and even your own friends.. 

  • Miguel37

    Puro satsat kulang sa gawa. Diyos por santo last year pa pala ngayon lang umangal at proud pa sila at may sinasabi pang time to flex muscles kuno kuno… ang sabihin niyo tinigil na ng mga telcos ang sustento sa mga bwwkinang !:”” niyo kaya kayo ngayon dumadakdak. Pwe!!!

  • txtman

    >>>>>>>>>>>>>>>>> THE PHILIPPINE CONSTITUTION 1986 <<<<<<<<<<<<<<<


    SECTION 12





    • Miguel37

      Dude “from conception” nga eh. Do you understand this? It doesnt say preventing conception. malaking diperesya yun. Abortion ang ibig sabihin kapag you take away the baby from conception. RH prevents unwanted conception.

      • txtman


        READ FIRST



    • http://pulse.yahoo.com/_EXFI4EUGM23PQ4FMQKLVH36OXI Jose

      A.) Wala tong kinalaman sa artikulo.

      B.) Do you REALLY think you’re being taken seriously when you post like that?

      • jayemdee_412

         Bakit kaya may mga nagkokomento na walang kinalaman sa artikulo binabanggit at saka yong mga gumagamit ng upper case sa lahat ng salita?

      • txtman




      • txtman



    • angtangamo

       nag almusal ka na ba?

      • txtman



        LIBRE KITA

      • angtangamo

        Sira pa din ba ang keyboard mo? Magsabi ka lang at libre kita.

    • peach black

      did you know TROLLS and SNAKES live in one place? don’t FEED this troll

      • txtman


        THEN ANO KA?


        OR BOTH


    • jpmd88

       Funny. Parang wrong number haha

      • http://profile.yahoo.com/ESVAIDX4OCYM3CDGNAS2YISWX4 low

        out of coverage area boss. na-troll dre.

      • txtman




      • txtman


  • Camillo

    OK ‘tong Globe a. May blackmail pa. As if naman ang ganda ng service nila…

    Ibalik niyo ang ninakaw niyo!

  • eirons1043

    Ito pong NTC eh parang DOE as they are clueless about recommending refund.  How do you refund customers who bought pre-paid loads? It is like Meralco who were able to block the refund by requiring so many ancient documents from the customers to get the refund.

    • jayemdee_412

      Tama ka diyan. Sa milyon milyon Pinoy na pre-paid subscribers paano malalaman kung magkano ang tatanggapin ng bawat isa na wala naman resibo maipapakita pag bumibili ng load?

      • http://pulse.yahoo.com/_B5TZBMCBPCYY4EIRQUOYU6XGF4 aidan parker

        Pwede naman yun i-track dahil nasa database nila ang number at kung ilang text messages ang sinend. Wala yun sa load na binili. Sa number to ng SMS kapatid.

      • jayemdee_412

         Ganon ba? Ang tanong gawin kaya ng mga telcos iyan sinasabi mo para makatanggap ng refund ang bawat bumili ng prepaid load o dalhin na lang sa korte at bahala na ang mga abogado nila patagalin ang kaso hangga pumuti ang uwak.

    • http://pulse.yahoo.com/_4QAIR53YIPJLMPSQJZTOJIGBVI Jaz

      Refunds for prepaid subscribers could be given in the form of extra
      prepaid credits that could be used for calls, text messages, and data
      services, the NTC said. For postpaid users, the telcos could offer
      rebates to cover the refund.

  • legislex

    I do not agree with the ruling simply because the penalty will not deter the telcos from doing it again.  The penalty is just P200.00 per day, while the interest enjoyed by the telcos for delaying the payment or refund amounts to millions everyday.  The telcos will employ all dilatory tactics, such as how to determine the beneficiaries of the refund and the amount to be refunded, to again justify delay in compliance.  In the meantime, the amount illegally charged from consumers will AGAIN be earning millions in daily interests in banks.

    The penalty should not only be the payment of P200.00 per day, but a legal interest of 12% per annum to be computed from the day the order to reduce the fees became final and executory.  The legal interest will offset the lower bank interests enjoyed by the telecos in their deposits.

    I assume someone from NTC again profited from this clearly erroneous ruling.  Pakitang tao lang ang desisyon pero pabor pa rin sa telco ang resulta.

  • speedstream2

    It’s a bit of a mystery that after all this time consumers have been overcharged by the telcos, the NTC finally makes a decisive move only now? Did the agency have some sort of epiphany? And what’s this P200 per day fine? Is it any wonder the NTC is taken seriously by the outfits it is supposed to regulate? And how will this so-called refund to consumers be monitored to ensure compliance? In the meantime, when will the telcos adjust their rates, if ever?

  • kismaytami

    Asus, hindi rin yan susundin ng mga telco, katulad ng ginawa nila sa memorandum circular.

    Ni hindi nga mapasara ng NTC ang mga telco na pangit ang serbisyo. Buwagin na yang inutil na NTC.

  • http://pulse.yahoo.com/_BAILOH47IAC7D2XUDC7AQSSIU4 Wee

    What i want is better service, like signals should be consistently strong in any area in the country. Abroad, the signals or bars on the mobile phones are very strong even down on the third level on subways below ground level. In this country, signals fluctuate even in major cities like Makati, the country’s financial district. Im willing to pay for excellent service because i know these companies need to invest too. There is a lot of broken calls or unsent text messages. Same with broadband service, these service providers offer speeds for such an amount, but their speeds fluctuate during peak periods. You need broadband most especially during peak periods. We are being shortchanged because the NTC allows it. For me, the NTC is not flexing its muscles strongly for the benefit of its citizens and taxpayers. And i respect that these telco providers need to earn. Everybody’s happiness and satisfaction should be a level playing field.

  • tadasolo

    This is from the NY Daily News : The former secretary to Imelda Marcos is charged in New York with conspiracy to sell valuable artworks that disappeared during the collapse of the Marcos regime.Vilma Bautista was indicted Tuesday on charges of conspiracy, tax fraud and offering a false instrument for filing. Two nephews of the 74-year-old Bautista’s also were chargedThe Manhattan district attorney’s office said the defendants sold a work from Claude Monet’s “Water Lilies” series for $32 million in September 2010.Prosecutors say that Bautista came into possession of numerous works of art acquired by Ferdinand and Imelda Marcos.The paintings also included another Monet and Alfred Sisley’s “Langland Bay.”Prosecutors say Bautista used false paperwork to sell the “Water Lilies,” the most valuable work.
    Her attorney did not immediately return a call seeking comment.

  • kruger

    This has been a long time coming!

    These telcos are making ridiculous profits over their customers who have to deal with ridiculously poor service!

    And what’s the deal about the 200 pesos penalty per day?

    The NTC should punish them more severely for non-compliance!

  • http://pulse.yahoo.com/_M6UL2UG4OGTMCLSYGB5MVJ7USE InSearchOfTruth

    “Providing cellular phone service is a profitable business.Philippine Long Distance Telephone Co. (PLDT), the parent firm of Smart and Sun, posted a net income of P28.7 billion in the January to September period. Globe’s net income for the period was at P8.7 billion.In 2011, PLDT’s wireless revenue amounted to P102.1 billion, of which P99 billion was accounted for by Smart. Globe’s revenue reached an all-time high of P67.8 billion last year and its net income rose to P9.8 billion.” “NET” income figures in the billions.  yet their services still sucks.  how come?  we’re already talking about net, not gross.  does the government or these big businesses thinks the filipinos don’t know their math? ganun ba sila ka-stupid na akala nila ang mga pinoy gaya nilang stupid? o sadyang nanggagago talaga sila?globe sucks big-time!  very weak cellular data sa enterprise sa kanto ng ayala at paseo.  same with sa valero sa makati.  even sa ayala ave. na tapat ng tower 1, kapag naka voice call ka mapuputol ang tawag mo.  sa lagro, qc kelangan mo lumabas ng bahay mo para makasagap ka ng signal.  sabi ng globe kasi lagpas daw sa “700 meter radius ng tower” nila.  so, isang tower lang pala sila sa lagro.  sa antipolo mahina rin ang signal.  malakas lang signal nila sa likod ng qc city hall.and they have been upgrading since last year pa, hindi na natapos ang upgrade nila.  suggestion lang sa globe:  get licensed ECE engineers, wag lang yung galing sa “recto” university

    • http://www.dafk.net/what/ Kilabot ng mga Balahibo

      “…yet their services still sucks..”

      you can say that again.

  • jpmd88

    The telcos are like a bad slot machine.  They never pay up.

  • http://pulse.yahoo.com/_GG4T5UNZ3P7SCHSRNJ7PF5JZMM Jimmy

    Sana noon pa pinatigil na ang mga TELCO na maningil ng piso..!!! Ngayon paano pa nila ibabalik ang mga nadugas nila..? Kayong mga regulator ay huwag namang patulog-tulog..OK  ????

  • http://profile.yahoo.com/O3ENWYQ6FDNIXMUJDQ7HP2TLQM rey

    how about the pulse charging for phone calls? how about the drop calls? 

    • http://www.dafk.net/what/ Kilabot ng mga Balahibo

      dam n those dropped calls.

      sabi nga ng senate sa mga telcos, why let subscribers pay for your own set of problems.

  • Bengatibo

    Finally they have made a right decision!!! Stick to your decision. Huwag kayong papatalo sa mga suwapang na telcos. Delaying tactics nanaman ang gagawin nang mga telcos bago maipatupad iyan refund.

  • divictes

    The tail 
       of the tale, 
    “…but the telcos have the right to appeal.” 
    Well, oh, well…
       What the hell!

  • http://profile.yahoo.com/RL37HV32DKYDK7ACEKAKYDY634 Torero

    “Philippine Long Distance Telephone Co. (PLDT), the parent firm of Smart
    and Sun, posted a net income of P28.7 billion in the January to
    September period. Globe’s net income for the period was at P8.7 billion” –> bakit ba nag-re-reklamo pa itong Globe at Smart samantalang 1.42 billion  (na paghahatian pa nila) lang naman ang ire-refund nila.   napakagahaman.  pure greed!!!

  • http://pulse.yahoo.com/_HNZNAPO6OWDVPTBA5Y3A6K3JLY Latigo

    Simula nang pagmamayari ng pamilya Lopez ang Meralco hanggang ngayon hawak na ni MVP( Mr. Manny V.Pangilinan) ang Meralco di pa rin sinosoli ang sobrang singil ng Meralco sa mga consumers, heto na naman bilyon-bilyon ang sinasalok na pera ng Telephone communications ang kinikita nila ganyan din sobra singil nila sa text isosoli pa kaya ang sobrang singil nila? Puro mga buwaya to ang Kongreso walang ginagawa alam nila na puro mga panloloko gingawa ng telcos, NTC kumilos kayo puro kayo pa presscon. Isasama ko na dito ang mga delatang sardinas unti-unti tumataas ang presyo marami diyan di nababantayan ng DTI ang laman na sardinas ay mabaho kapag niluto niyo kaya panawagan sa mga mamimili kapag nakita niyong o nakain niyong mabaho ang binili niyong sardinas kunin niyo ang email add. nila, telephone numbers, yung code or numero ng lata ng sardinas na bulok o mabaho ang amoy at isumbong sa DTI o itawag sa kumpanya ng mga gumagawa ng sardinas sila din mga buwaya! ang ganda ng pakaging akala mo class, akalain niyo malinis na sardinas pag bukas at pagniluto mo mabaho, daming negosyante puro buwaya at magnanakaw. Bayan tutukan niyo isisiwalat ko kung bakit di kayo dapat kumain ng sardinas na de lata at kung bakit di din kayo dapat kumain ng mga instant noodles o pansit sigurado pag siniwalat ko to sasabihin niyo ganun ba? Bantayan din PNP walang magawa mga pulitiko kumikilos na nire- reshuffle ang mga hepe ng pulis sa ibat ibang lalawigan at ang pinapalit nila mga pulis na ka tropa nila para sa paghahanda sa darating na 2013 election alam niyo ba to COMELEC? bantayan at antabayan ang pagsisiwalat ng inyong lingkod na di bayaran.

    • https://me.yahoo.com/a/Ue78V8k6tp1niSs.yJA3PMgSkzPSWg--#a7f56 Chong Coks

       iboto mo ba naman si Sotto at Lapid tapos aangal angal ka

  • http://pulse.yahoo.com/_HNZNAPO6OWDVPTBA5Y3A6K3JLY Latigo

    dapat ang text libre ginagawa nila libre nakaw gaya din ng jumper sa kuryente ng mga iskwater libre  kuryente,tubig, libre telephone line hahahaha! tapos makikipag batuhan pa sa mga pulis pag pinalalayas na bwahahahaha! only in the Philippines puro bugok na Filipino! 

  • http://pulse.yahoo.com/_EAUFRN6E4JJ67TDR25KRGR3DFE Zen

    Glaring error please re-edit asap–
    “…until the companies lower their text message charges by P20 per off-net text message”. You mean 20 cents?

  • http://pulse.yahoo.com/_ELTWKJPUAIB6ANDT4KSL7BSATA Shalani

    an tagal na kaya magnanakaw mga iyan
    yung globe tattoo numero uno yun
    gawin nyo trabaho nyo NTC!

  • Mamang Pulis

    sa txt message lang ba?

    eh yun    mga  p u t a n g i n a n g    drop calls kaya? sa prepaid ubos load mo sa post paid lakas kumain

  • http://profile.yahoo.com/RL37HV32DKYDK7ACEKAKYDY634 Torero

    January to September profits:
    Globe = 8.7billion
    Smart = 28.7 billion

    Refund = 1.42 billion
    kung paghatian ang utang, ito natitirang profit:
    Globe = 8billion
    Smart = 28billion

    tapos nagrereklamo pa Globe at Smart??!!!!  putakte naman…

    • http://profile.yahoo.com/SPLUBLEOSERDBOIJTDOC6XIWGU mxsclxmxn

      kita, tubong lugawwwww!!! 

  • http://pulse.yahoo.com/_ZTNULICHEB5DAZ4FAI4XU4ITKA Angel

    P200 fine per day. Yun lang? Might as well pay the fine than lower the cost to 80 Centavos. Something is wrong here. Did they miss some of the zeroes?

  • Paulino Belga

    Too late the hero. The telcos have enriched themselves for too long before NTC acted.  Besides, how does NTC figure out the scheme to refund the overcharge to pre-paid subscribers.  Do they have a record of the bills paid by these people.  Policies, orders, directives that are too good to be true to make people feel safe while being screwed.  Parang condom.

  • http://profile.yahoo.com/PTVEAIKMIMAYP253BRSQX4JCVU georgeB

    Baka pinutol na ng Globe at Smart ang pampadulas sa NTC kaya nagreklamo na..

  • disqusted0fu

    forget it! with how this Aquino government is being ran, these telcos are probably not scared to defy these orders. if government officials do it right in our faces, others can and will do it too.

  • prince_janus

    Walang kwenta yan. Tinaasan na man ng Telcos ang bayad sa load. Ganun din parang wala lang!

  • litenshadow

    occupy telcos

  • Noel Coronel

    Whatsapp!!! ChatOn!!!

  • raffyb0i

    SUNUGIN NARIN ANG PLDT!! Its been months now and still my internet keeps disconnecting….I have to keep restarting my DSL modem for it to go back up. It came to a point where I had to buy a programmable timer plug so it would automatically reset the modem every morning. Also, the support in PLDT is USELESS in its highest level. They give the same B.S diagnosis everytime….Too many incompetent lazy people in PLDT support.

    • WeAry_Bat

      Have the modem replaced then have a well-ventilated holder for the modem, something open on the top and with perforated bottom.  If you have a small fan for the computer, point it at the modem also.  Have the line checked for problems like having many connections.

    • sondo1968

       baka naman puro ka torrent (download)  kaya nagda-down ang network mo

      • raffyb0i

        ano sinasabi mo? binoblock ng pldt dahil sa torrents? Pano naman madodown ang physical network kung nagdodownload ng torrent? 

      • sondo1968

         Read you LAN 101:

        layman’s term ko na lang hijo para maintindihan mo.

        alam mo ba ang 100MBPS ?

        alam mo din na ang mga data dumadaan via network (LAN)

        ngayon kung malaki masyado ang dumadaan na data sa iyong network…naco-compromise ang iyong network…para syang nagbabara.

        isipin mo na lang EDSA, pag trapik ano nangyayari tumitigil ang takbo ng mga sasakyan…

        isipin mo na lang na yun ang iyong internet connection.

        pag masyado kang madaming dinadownload bibigay din ang iyong network dahil sa trapik.

        Ano ka ba RaffyBOI ….. Nursing Graduate?

  • http://profile.yahoo.com/QRINXA32VVBGYMOL66TDVDOKHQ chit g

    globe. screw you. people are not scared if you stop your unlimited service. i barely send text messages anymore because i spend quite a lot of time online. WIFI ^_^. though im speaking on behalf of those with smart phones. he he he

    at least ntc made their move. this problem had been idle for so many years. telcos should not charge 1 peso for any kind of text message no matter what lame excuse they can come up with

  • Pidro Palaweno

    ‘In fact, this has worked for the benefit of the consumer” (Froilan Castelo, Head of Corporate and Legal Affairs, Globe Telecom).  Lolohin mo lelang mo Mr. Castelo. Kung nire-regulate man NTC ang sms service ng telcos, that’s just to put a cap to the price of sending tx msgs.  Telcos may still offer unli services as they deem fit. Yon yon.  Ngayong lantad na ang pandaraya nyo, may moral obligation kayong isoli ang nakulimbat nyo.

  • airmango

    irerefund nga nila sa mga consumers, but lalagyan nila ng time limit cguro.

    ex. “500 refunded, but will expire in 10 days”

  • http://pulse.yahoo.com/_WIWYLFLU4LPKS7B2ZLLRVFKS3Y vir_a

    The telcos should provide the public what the law mandates, not give what the people did not ask for.  Their so called unli services also include many ads. Sometimes, when we respond to ads, our loads are deducted not knowing why. Just imagine deducting 15 for ringtones. there are so many gimmicks that are misleading and victimizing unsuspecting users.

  • http://profile.yahoo.com/SPLUBLEOSERDBOIJTDOC6XIWGU mxsclxmxn

    Right to appeal? e kailan pa ito inutos sa kanila! mag isang taon na ata to. Tapos ngayon lang sila mag appeal? Anak ng tipaklong!

  • angtangamo

    If we didnt have the 60/40 provision in our constitution foreign telcos
    will come in and set up shop locally. This will offer more choices to
    the consumer and the telcos will also offer better services to win your
    business. Sa ngayun dalawa lang ang pagpipilan, PLDT or Globe. Just
    imagine kung andyan ang AT & T, Vodafone, NTT etc etc. Just a thought :)


    NTC paano naman yung broadband. 3.6 MBPS yung binabayaran ko pero 3.6 kbps lang ang average speed. NTC gumising kayo. para kayong natutulog sa pansitan. kailangan pa bang si pangulong Penoy ang magreklamo para kayo kumilos.

  • Rogers Nelson Uy

    dapat magkaroon tayo ng ZERO plan, meaning, kung 5 minutes lang yung ginamit mo buong buwan, yung lang babayaran mo. kung naka sampu kang txt, yung lang babayaran mo, tanggalin na yang mga high at low plans na yan.

    • https://me.yahoo.com/a/Ue78V8k6tp1niSs.yJA3PMgSkzPSWg--#a7f56 Chong Coks

       Meron sa SMART yung Freedom Plan. Check mo! Go to your nearest SMART Wireless Center. All you need is a valid ID and P250. Sim only yan, wag ka na maghanap ng cellphone na kasama. Glad to be of service!

      • Rogers Nelson Uy

        Paki check din ng mabuti, hindi yan ang akala mo, zero pag hindi ka gagamit, pero once na gusto mo gumamit, 150 pesos a month minimum. 

      • https://me.yahoo.com/a/Ue78V8k6tp1niSs.yJA3PMgSkzPSWg--#a7f56 Chong Coks

         Bakit mo naman nasabing 150 ang minimum? e tagal ko ng meron nun hindi naman ako nabibill ng ganyan. baka nagsasubscribe ka kagad. check mo sa website nila

      • Rogers Nelson Uy

        sure ako mali ka, ikaw mag check, smart line ako natanong ko na ng maigi yan, kung hindi ka gagamit, zero, pero kung magtetext ka na, jan na papasok yung 150pesos minimum for a month, hindi totoo yang kung 3 txt lang nagamit mo yan lang babayaran mo ijo. 

  • INQ415

    libre naman dapat talaga ang texting more than a decade ago pa. pinagsamantalahan lang kayo ng mga telcos na yan.

    • juan_tamad

      paano ito magiging possible?

    • angtangamo

      Bakit libre? The telcos “invest” in infrastructure that you use to send text messages. Text messaging is a service and there are costs involved in maintaining that service.

      • walt723

        kung ang mga instant messenger nga ay libre eh, kikita sila sa calls, at pde nman maglatag din ng maliit na monthly fee, pang maintenance etc. puro mga Indian giver mga yan, libre nung una tapos naging garapal

      • angtangamo

        IM works differently. Ganyan talaga, tingnan mo sa internet or Wikipedia ang ibig sabihin ng cartel pricing… yan ang ginagawa ng Globe at PLDT sa atin.

      • INQ415

        kasama na dati sa system nila ang text. wala naman dating gumagamit kaya walang charge or mababa lang ang charge way back more than 10 years ago.. nung nakita nilang mas madami nang nagte-text kesa tumatawag, saka sila nag-charge – gahaman diba?

        parang parking sa SM malls. Ang laki ng bayad pero pag nanakawan ka o na-carnap yung kotse mo, wala silang sagot kahit na singkong duling – pero kumikita sila ng malaki eh dapat naman talaga libre ang parking sa mga mall lalo na kung bibili ka sa loob.

        From Text wiki
        “In 1995, Short Message Service was introduced as a promotional gimmick but soon became very popular. In 1998, Philippine mobile-service providers launched SMS as part of their services, with initial television marketing campaigns targeting hearing-impaired users. The service was initially free with subscriptions, but Filipinos quickly exploited the feature to communicate for free instead of using voice calls, which they would be charged for. After Telcos caught on to this, they soon started charging for SMS. The current rate across networks is 1 peso per SMS (about US$0.023). Though users were now charged for SMS, it remained very cheap, about one-tenth of the price of a voice call. This low price led to about five million Filipinos owning a cell phone by 2001.”

  • http://www.facebook.com/pages/Stop-Monopoly/134038403339475 88Cindy

    Ang problema ay arogante at mayayabang ang mga telcos.
    Hindi nila sinusunod ang utos ng NTC, bagkus ay dinadala nila ito sa Korte upang magtagal at magka-aregladohan na lamang. Hanggang sa makalimutan na ng mga subscribers.
    Kagaya nuong kaso ng PLDT sa foreign ownership. Pagkabili pa lamang ng mga foreigners sa PLDT ay may nagreklamo na agad, subali’t tumagal ito sa Supreme Court. At pagkatapos magdesisyon ang SC na labag nga sa Constitution ang nasabing bilihan, makikita naman natin na Foreigners pa rin ang may control sa PLDT, gamit ang isang Pilipinong Dummy.
    Ang dapat diyan sa mga telcos ay may makulong. Kung hindi man dahil dito ay maaaring sa kasong TAX EVASION. Marami ang makakapagpatunay na hindi nagreresibo ang bentahan ng electronic load at cellcards. At marami rin ang nagsasabi na hindi pumapayag ang mga telcos na bawasan sila ng tamang witholding taxes ng mga distributors

  • http://pulse.yahoo.com/_EDXEVEFHW2ZT5VWHDWBNM6XGE4 RyanE

    The refund will translate to about 50 free texts to each prepaid subscriber.. hehehe

  • ah_ok_fine12

    im still hopefull for the refund.
    sana hindi lang eto papogi na mga taong nakaupo

  • https://me.yahoo.com/a/Ue78V8k6tp1niSs.yJA3PMgSkzPSWg--#a7f56 Chong Coks

    Tanggalin na lang ang mga UNLI offers tapos charge ng 80centevos per text ulit. Balik tayo sa primitive times

  • WeAry_Bat

    tsiken pid lang yan…let’s not give them anymore reason for bad service…like this service of mine !#@$@# no service and late text arrivals.

  • marionics

    i know this is off topic but i just heard na no. 4 na naman sa survey si jack enrile??? what the fúck is wrong with our voters? talagang we are not ready for democracy

    • http://www.facebook.com/boy.dalius Boy Dalius


  • Jun Go

     Smart and Sun refused to comment on the matter, but said the companies would explore possible legal remedies.

    instead of exploring the legal remedies para lang makalusot, isoli sa taong bayan ang dapat maibalik.  panay kabig lang ng kabig ang nasa utak nyong mga telcos (kasama na ang Meralco at mwss).

    sasabihin nyo nanaman malulugi kayo, pero kapag nakaka-uto kayo sa subscribers nyo tahimik lang kayo!

    isoli ang dapat isoli sa taong bayan!

  • Mattino2011

    Useless NTC, tagal na yan ngayon lang nag oder.  Anyway mananalo yan maski sa korte, baka nga panigan ng (SC) Sereno court yan at mag TRO pa.. Mga palpak tao ni pnoy…

  • Mattino2011

    Nanakot pa ang Globe,, ititigil UNLI…Asan un corporate responsility ninyo, you earn millions every day sa mga subscribers…

  • vinzerx

    To telcom execs: be very glad that the general public does not know that sending SMS services cost you next to nothing to provide.

    • angtangamo

       Actually it costs a lot of money. Cell sites are not free and costs money to run and maintain :)

      • http://pulse.yahoo.com/_T4HVI3U2UXYXFKRUKIAJ47P3TE ed

        cell sites are there to provide voice services. sms is just an auxiliary service, not necessarily a separate service that need separate capex. and yes, its true, sms service costs almost next to nothing to provide. 

      • angtangamo

         Agree that sms is only an aux service. But they run on the same infrastructure and servers as the main service (voice/data) and that infrastructure requires $$ to keep it up and running. So just because the cell sites are not built for sms as it’s main purpose, it does not mean that sms’ing is not costing the telcos any money.

        In the Phils where a lot of mobile communication is done by texting, you can pretty much guarantee that a lot of traffic handled by cell sites is thru txt messaging and not voice calls. Now would it be fair to the telcos if they keep maintaining their infrastructure just to handle text traffic that cost “next to nothing”?

  • walt723

    Gone are the days where SMS are free… 1998, 1999, 2000 etc.

  • Bad_Ong

    This reminds me of the govt order to Expressway Toll Corps to refund excessive fees they’ve collected couple of years ago.

    Though is a welcome news to us and hopefully they can & will refund but how these telcos will do it? Do they have such huge infra that covers database of more than 100m subscribers for the last two years? If the lesser prob i.e. delayed messages and drop calls they can’t resolve at this far?

    Hay naku, kung di nagpabaya NTC sa obligasyon nito eh di 2 years na sana pinakikinabangan ito ng milyones na subscribers?

    Sa mga telcos naman moderate your greed pls!   

  • AJ Giorgio

    bakit ba kasi nagkaroon pa ng unli.. dahil sa mga promo na ganyan kaya bumababa ang quality ng services.. nothing is free. simple lang naman.. kung wala kang pang load, wag kang mag text.

  • AJ Giorgio

    dapat ibalik na lang sa dati.. wala nang unli.. walang pasa load.. dumadagdag lang yan sa gastos ng mga tao.. simple lang. pag wala kang load, e di wala kang text/call.

    etong globe telecom kasi, mahilig sa promos.. magaling mag attract ng customers.. pero palpak naman ang service.

    call/text pa lang yan. iba pa yung sa broadband internet…

  • joerizal

    Mag-usap na lang kayo ng harapan, libre pa.

  • ah_ok_fine12

    siguro sa postpaid its possible, but for pre paid, i guess mahihirapan sila track yun… some numbers may no longer be active.. hope they can come up with a better offer hindi ung tatanggalin pa ang unli

  • virgoyap

    I spent thousands of pesos for my texts how can I get it back?

  • ApoNiLolo

    “Smart and Sun refused to comment on the matter, but said the companies would explore possible legal remedies.”

    In other words they’re looking for a loophole where they could squeeze out. Aba, P1.42 billion is more than what they pay their legal advisers. >: D

  • tarikan

    Mga public utility & communication services iisa ang style. Collect muna ng sobra sa mandated price saka na lang pag-usapan ang pagbabalik. Kung minsan matagal bago ibalik eh di nagagamit muna ang pera. Kung minsan naman mamumuhunan ka lang ng kaunti sa mga opisyales ng gobyerno hindi na naibabalik, maibalik man kaunti laang. Coco levy funds, Meralco rates, telcos, etc. ganyan ang style. 

  • Pablo Juan

    Malapit na ang pasko…gagalaw na naman ang mga bagmen para bigyan ulit ng “consideration” ang mga ‘to.

    Happens all the time.

  • adamson11

    Huh! That’s easy said than done, these giant telcom company will just bribe politicians say in hundreds million to get away from this instead of paying in billion to the poor consumer, its just that simple, they will hire marketing expert and fabricate stories in the media to ease their way out, same things with meralco whenever they are asked to pay back to consumers for overcharging they always find ways to minimize their refunds charges…

  • Batz61

    Talaga namang abusado sa profit itong mga telecom companies na ito….kaya nga marami silang pang-gastos sa advertisements, iba’t-ibang promos, pampagawa ng katakot-takot na towers, at iba pang mga gimmick and still rake in a HUGE amount of profit annually from their pandaraya and pagtutubo daily against the regular Juan and Juana ng Pilipinas who send text messages.O ngayon, papaanong ipatutupad ng totohanan itong order ng NTC? Susunod ba ang mga ito or lalo lang mang-aabuso sa paglabag sa kautusan tutal bayad naman nila ang maraming politikong susupalpal sa order ng NTC???!!!

  • Descarte

    OFWs, invest on smart phones, you’ll get your money back in less than a year.  Free skype, free viber, facebook, whats up, chat and calls… of course additional investment in wi fi but it’s worth it…

  • Descarte

    They will not refund the money, they will just give free text and free calls…

  • themask

    Yung per pulse charging kaya kailan i compel ng NTC ang Telcos? barya lang ang over charging ng sms dito compare sa overcharging sa charging system dahil hindi nag charge ng per pulse ang mga telcos. Ang sms unlike voice calls ay hindi gaanong gumagamit ng resources ng GSM unless na naka off ang phone or unreachable, then i store sya ng SMSC. Most of the countries are using per pulse, tayo ganun pa rin, rounded to minute. Laki ng kinikita ng mga telcos dito. Wala pa rito yung number portability. Mukhang walang kabalak-balak ang mga Telcos na implement ang mga services na to or dapat force ng inutil na NTC


    NTC just learned about the overcharging? Were the officials sleeping?

  • asarin

    but can they allocate the ‘overcharged’ money to the subscribers! it’s crazy! the government should just get the money from the telcos and use it as emergency fund every time that there is a disaster like typhoon or earthquake. they can also buy some security boats to guard the panatag shoal against chinese incursions!

  • http://profile.yahoo.com/LJVSZRQ7PBVINM5F6LL2HRURKA Rinaanir

    This is slightly out of the topic pero I hope Globe Telecom would stop claiming the SuperSurf promo to be “unlimited internet service” if the bandwidth is capped to 800MB. I was doing my project when I recieved a text message in my Tattoo saying that my “data subscription for today has reached 800MB. Your remaining browsing hours will resume tomorrow subject to promo validity.” Like what’s unlimited about it.

    • Jesse_Bruce_Pinkman

      They define unlimited as no limit until you reach 800 MB. Based on their studies, the average person consumes about 500 MB of bandwidth, so they are taking it from there. 

      I don’t know why these companies get away with unfair practices like this.

To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.

Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:

c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City,Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94


editors' picks



latest videos