Globe offers rebates to affected subscribersBy Paolo G. Montecillo
Philippine Daily Inquirer
Ayala-led Globe Telecom is offering rebates to its prepaid and postpaid subscribers who were affected by a technical glitch that crippled its network in the southern part of Metro Manila last Saturday.
In a statement on its website, Globe apologized for the network disruption which affected several cities in the metropolis and said that the problem was fully resolved Monday.
“The connectivity issues experienced were due to signaling problems within its existing legacy network,” it said.
It stated that the problem was caused by a router supplied by a leading US vendor that had malfunctioned and needed reconfiguration.
“This resulted in Globe customers experiencing difficulty making and receiving calls in some parts of Las Piñas, Muntinlupa, Parañaque as well as parts of Manila and Pasay this weekend,” the company said. “Globe will also be replacing this system in conjunction with its new network build,” it added.
The firm said it would offer rebates to subscribers affected
by the disruption, adding that the details would be forwarded through SMS.
In November, Globe announced that it would embark on a $700-million network modernization program to address growing concerns from subscribers and improve its service capabilities especially for mobile data.
“We want to dispel rumors being spread in social media that we are having difficulties in modernizing the systems of Globe. I’d like to say that there’s no truth to this rumor,” Globe president and CEO Ernest Cu said in a statement.