Cebu Pacific to passengers: Rebook flights online; don’t go to airport, ticket offices

MANILA, Philippines — Cebu Pacific on Saturday advised their passengers who are affected by canceled flights not to go to the airport or their ticket offices to avail of rebooking or travel fund options, as a precautionary measure against the coronavirus disease 2019 (COVID-19).

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“We request affected passengers to not go to the airport or ticket offices to avail of their rebooking, refund or travel fund options, and to please manage their bookings online instead. This is for the health and safety of everyone,” Cebu Pacific in an advisory.

All domestic flights to and from Manila are already fully booked as well, the airline added.

On Friday, Cebu Pacific announced that all domestic flights to and from Manila have been canceled in line with President Rodrigo Duterte’s order to place Metro Manila under “community quarantine.” 

Under the order, all land, air and sea travel to and from Manila are suspended from March 15 to April 14.

The country as of Saturday has a record of 64 COVID-19 cases. Of this number, six have ended in deaths.

“We will notify affected passengers via email addresses provided to us upon booking, once their bookings can be managed online,” Cebu Pacific said. “We are in the process of completing cancellations for March 15-April 14 flights in our system.”

The airline added that it is working on “recovery options” in the coming days, and will announce them in the soonest time possible.

Edited by MUF