CSC Quality Management System improves; receives fresh ISO certification

MANILA, Philippines — The Civil Service Commission (CSC) Quality Management System has been re-certified to ISO 9001:2015 by TUV Rheinland Philippines, Inc. after it passed the re-certification audit conducted last Oct. 17 to 18, 2018.

CSC Chairperson Alicia dela Rosa Bala, CSC Commissioner Leopoldo Roberto Valderosa Jr., and CSC Commissioner Aileen Lourdes Lizada received the ISO certificate last Jan. 21 at the CSC Resource Center Auditorium in Quezon City.

Bala said the re-certification marked CSC’s culture of excellence.

“The re-certification is an indication that the Commission cultivates a culture of excellence,” said CSC Chairperson Alicia dela Rosa-Bala.

CSC’s five core functions which are “Cases Adjudication, Examination, Appointments Processing, Provision for External Learning and Development Service, and Accreditation and Registration Services for Employees’ Organization” were re-certified.

CSC’s certification is valid until February 13, 2022.

CSC’s support processes were also re-certified which are: “Customer Feedback; Performance Monitoring and Evaluation; Procurement, Preventive Maintenance of Equipment, and Transport Service; Qualification Standards Formulation and Evaluation; Recruitment; Communications Management with ICT Maintenance; Internal Audit; and Documents, Records, References, and Forms Control.”

TÜV Rheinland Philippines, Inc. Managing Director Tristan Arwen Loveres also congratulated CSC, saying their service has “continually improved.”

“I remembered a few years ago [2012] when we first awarded the ISO 9001:2008 certificate to CSC, we emphasized that your quality journey toward quality excellence does not end with an award or a certificate, and true enough, with your hard work and dedication, you have not only maintained your QMS certification, but have continually improved,” Loveres said. /jpv