Call center for the deaf in the works | Inquirer News
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Call center for the deaf in the works

By: - Reporter / @cynchdbINQ
/ 02:51 AM November 09, 2011

Bagong Henerasyon party-list Representative Bernadette Herrera-Dy. http://www.congress.gov.ph/

Call centers catering to the needs of an estimated three to four million deaf Filipinos would soon be available in the country.

This was disclosed by Bagong Henerasyon party-list Representative Bernadette Herrera-Dy on Tuesday as she congratulated 30 individuals who completed a two-month Video Relay Service (Call Center) Training Program in Makati City.

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Herrera-Dy is filing a bill that would make it mandatory for business establishments, particularly fast food chains, and government agencies to put up their own “call centers” for hearing- and speech-impaired persons or hire sign language interpreters to attend to them.

She said the success of the initial VRS training prompted her party-list group to pursue similar programs in local government units in the country.

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“It is the right of individuals with vocal and audiological impairments to be heard. Being able to communicate and be understood are human entitlements that must not be denied,” Herrera-Dy said.

The VRS program includes sign language proficiency training and video relay computer program education, which are the main components of call center services for the deaf.

Hererra-Dy said VRS centers were flourishing in the United States and other countries with strong government programs for persons with disabilities.

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TAGS: BPO, Call center, Deaf, Legislation, People With Disability
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