Jollibee won’t penalize ‘fooled’ delivery guy

“We trust the public will treat our riders with the same courtesy, honesty and respect that they deserve.”

This was the reaction of Jollibee Philippines after the news about an unapologetic Facebook user who fooled one of its delivery man went viral on social media.

In a statement on Monday, Jollibee public relations director Arline Adeva said the fast-food chain company values the welfare of its riders in the same way that it values it customers.

“Even as we are committed to provide fast and efficient service to our customers through our Jollibee delivery guarantee, the safety and welfare of our riders are of paramount importance to us,” Adeva said.

READ: Man unapologetic for fooling Jollibee delivery guy

A certain “Jay Bee” who ordered food at Jollibee claimed he pretended not to hear the lobby receptionist of his residence calling him so he can avail himself the P200 worth of gift certificates for late delivery. Jollibee implements a strict 20-minute delivery policy.

“We also want to remind our customers that Jollibee’s delivery guarantee time ends upon arrival of rider at the lobby of the building, hospital or condominium or gate/guardhouse of subdivision of subdivision or offices,” Adeva clarified.

Netizens expressed concern and sympathy for the delivery man, speculating that he would be charged by the company for the “late” service. But Jollibee said it was not part of their policy to deduct riders’ salaries for late delivery.

“It has never been Jollibee’s policy to charge the gift certificates issued to customers as goodwill for late delivery against our riders’ salaries,” Aveda added.