MANILA, Philippines – Malacañang chose to look on the bright side after the Civil Service Commission (CSC) reported that 67 government service offices failed its 2013 anti-red tape test.
“More than 93 percent of the offices of frontline government agencies rated Excellent, Outstanding, Good and Acceptable in the Anti-Red Tape Act Survey. It is a manifestation of their perseverance to prove what the President said, ‘You are my boss,’ as a basic principle of good governance,” Communications Secretary Herminio Coloma said in Filipino Thursday.
The CSC administered its “report card survey” to 929 offices nationwide – 620 national government agencies, 303 government corporations, and six state universities and colleges – a 55 percent increase from the number of offices surveyed in 2012.
While the CSC highlighted the 7 percent or 67 offices that received failing marks, the number was an improvement from the 150 service offices that failed in 2012.
Of the 929 offices, 168 or 18 percent received an Excellent rating or a score of 90 to 100.
The survey is done to check if the agencies comply with ARTA provisions such as the no-noon break policy, no fixing activities, easy-to-read identification cards or nameplates, and presence of public assistance and complaints desk.
Among those that failed the survey are several offices of the Land Registration Authority, Land Transportation Office, National Bureau of Investigation, National Prosecution Service, Philippine Charity Sweepstakes Office, and Social Security System.
However, some of the said agencies’ other branches also received Excellent marks.
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