JV Ejercito flags mental health risks among BPO workers
MANILA, Philippines — Senate Deputy Majority Leader JV Ejercito on Wednesday raised concerns over the growing mental health challenges faced by business process outsourcing (BPO) workers during the hearing of the Committee on Labor, Employment and Human Resources Development, chaired by Senator Raffy Tulfo.
Ejercito underscored the unique and highly stressful work environment in the BPO sector, warning that mental health has become a “clear and present danger” for many workers.
“The working environment of BPO workers is very unique and stressful. Many are now suffering from mental health issues, and this needs to be given focused attention,” Ejercito said during the hearing.
He reminded government agencies and employers that mental health services are already covered under the Universal Health Care (UHC) Law, including access to mental health consultations and maintenance medications, which are free and covered by PhilHealth.
“Many maintenance medications are expensive. Some may not be aware that the DOH has mental health programs that can be availed of—free of charge and covered by PhilHealth,” Ejercito added.
During the hearing, representatives from the BPO industry cited concerns that stressful work conditions, night-shift schedules, and lifestyle factors may negatively affect workers’ mental well-being, highlighting the need for stronger workplace mental health support.
The lawmaker from San Juan also asked the Department of Labor and Employment (DOLE) about the availability of mental health and wellness leaves, to which the agency confirmed that such leaves are allowed and encouraged, particularly in high-pressure work environments.
“This can be addressed if healthcare is accessible and if information reaches the workers. Service must be clear, available, and felt by the people,” Ejercito said.
He stressed that protecting workers’ mental health is not only a workplace concern but a public health priority that requires coordinated action from government, employers, and healthcare providers.
It can be remembered that Ejercito pushed for the allocation of more than P742 million for mental health programs during Senate budget deliberations on the proposed 2026 General Appropriations Bill.
The allocation will be used to procure and disburse essential mental health medicines, as well as implement other activities under the Mental Health Program in accordance with Republic Act No. 11036, or the Mental Health Act.
