NPC to probe loss of funds in GCash accounts

MANILA, Philippines — The National Privacy Commission (NPC) will launch an investigation into the widespread unauthorized transfers involving several users of the country’s leading mobile wallet GCash.

In a statement, the NPC said that GCash informed it about the incident on Nov. 11.

READ: BSP to investigate GCash amid reports of unauthorized transfers

However, the digital payment giant maintained that it recorded “no data leakage or personal data breach” in the incident that resulted in some GCash users reporting the loss of money from their accounts.

“Although GCash has stated that there was no compromise of customer credentials or data in the incident, the NPC will still conduct an independent investigation in line with its mandate to administer and implement the Data Privacy Act of 2012,” it said.

“This investigation will verify the absence of a personal data breach, ensuring transparency and accountability in the protection of GCash users’ personal information,” the NPC added. —Lisbet K. Esmael