Baggage handling system glitch hits Naia Terminal 3

Ninoy Aquino International Airport Terminal 3  (INQUIRER FILE PHOTO / RICHARD A. REYES)

MANILA, Philippines — A technical glitch hit the baggage handling system at the Ninoy Aquino International Airport (Naia) Terminal 3 on Tuesday resulting in baggage retrieval and loading delays.

INQUIRER.net contacted the New Naia Infra Corp. (NNIC) for an update on the baggage system’s status, but has yet to receive a response as of posting time.

Cebu Pacific meantime, in a statement, said it is already addressing “ongoing technical issues with the baggage handling system” at Terminal 3.

“We are working closely with the New Naia Infrastructure Corp. (NNIC) which is also exerting every effort to resolve the technical challenges as quickly as possible and restore normal operations,” Cebu Pacific said.

The airline said it has also already established a dedicated team to manage the situation, giving passengers the choice  to have their delayed bags delivered to their destination or be picked up at the airport for domestic flights.

The same options were given for passengers of international flights.

“Our teams are doing everything in their power to expedite baggage deliveries and ensure all affected passengers are assisted promptly,” Cebu Pacific said.

“We understand the inconvenience this has caused and appreciate our passengers’ patience and understanding,” it added.