Miaa scores 82% accuracy in Naia planes’ arrival, departure
NAIA TERMINAL 1 / AUGUST 5, 2018 Arriving passengers queue at the immigration counters of Ninoy Aquino International Airport (NAIA) Terminal 1 on Sunday, August 8, 2018. (INQUIRER file photo / GRIG C. MONTEGRANDE)
MANILA, Philippines — Manila International Airport Authority (Miaa) has recorded an average of 82 percent rate in terms of promptness of airlines in arrival and take-off time.
The rate was at a slightly lower rate of 80 percent in September.
Miaa highlighted these figures in a Facebook post on Monday.
It said airlines’ on-time performance (OTP) rating improved in the first weeks of October from its peak rating of 80 percent in September.
“Over the first 18 days of the month [of October], Miaa recorded an average OTP of 82.38% from the 13,519 flights that operated at Naia [Ninoy Aquino International Airport], indicating that a significant majority of flights departed and arrived within 15 minutes of the scheduled time, well within international standards,” Miaa said.
OTP is a way of measuring punctuality in public transport, including modes other than aviation, said global travel data provider OAG Aviation.
Miaa Officer-in-Charge Bryan Co hopes the rising trend in OTP will be sustained on All Saints’ Day and All Souls’ Day.
“With the commitment of our airline and industry partners, we aim to maintain our strong OTP record from the Lenten rush this year,” said Co.
He cited the experience of the operation called ‘OPLAN Biyaheng Ayos: Semana Santa 2023’, which assisted more than one million Naia customers.
“Our objective is to minimize crowding in passenger and aircraft movement areas through the timely dispatch of flights. We’re striving to establish this as a norm at Naia,” he said.
The official noted airlines have developed contingency plans to avoid causing inconvenience to passengers.
Cebu Pacific, for example, has increased the number of available spare aircraft to mitigate the effects of flight disruptions caused by unforeseen situations.
Additionally, Co mentioned Philippine Airlines recently introduced a lounge to offer comfort to waiting passengers in Terminal 2.
Customers will pay for the use of the facility.
Air Asia, on the other hand, is planning to create multiple customer help desks in Terminal 2.
It is also promoting a self-check-in system through kiosks or mobile applications.
RELATED STORIES:
Over 1.2 million travelers in NAIA expected for Undas, elections exodus
MMDA sets up priority areas for Undas, Christmas season
