CICC launches 24/7 chatbot assistant for cybercrimes, SIM registration, others

The Cybercrime Investigation and Coordinating Center (CICC)launches online platform to accommodate complaints from cybercrime and other related matters. REUTERS/Kacper Pempel/Illustration

MANILA, Philippines — The Cybercrime Investigation and Coordinating Center (CICC) on Tuesday said that it has launched a chatbot assistant to help process different types of complaints, including cybercrimes.

The CICC, which is an attached agency of the Department of Information and Communications Technology (DICT), said that the chatbot is called CYRI.

“Through CYRI, we can  immediately get complaints  and concerns related  to cybercrimes, data  privacy and SIM registration…our  agents on duty  can immediately advise or act  on a complaint  24/7,” said CICC Executive Director Alexander K. Ramos in a statement.

This is part of the Center’s efforts to combat online crimes.

According to the CICC, CYRI can entertain complaints in both English and Filipino, with other languages like Cebuano and Ilocano to be included soon.

People can soon choose the language that they understand  and they can relate with  and feel more confident in answering  the  questions,” Ramos  said.

The CICC assured that the user’s identity is protected as part of the Council’s privacy policy.

“The prevention and suppression of cybercrime is the main mission of CICC  which was established  based on  the Cybercrime Prevention  Act of  2012 or Republic Act 10175,” said the agency in a statement.

The chatbot can be accessed through the CICC’s Facebook page.

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