INQUIRER FILE PHOTO
MANILA, Philippines — The Land Transportation Office (LTO) has launched on Tuesday the “Isumbong Mo Kay Chief,” an online complaint and feedback system which can be accessed through a QR code.
The QR code feedback system is part of LTO’s efforts to digitalize the agency and provide a seamless customer experience when conducting transactions at the LTO, the department said in a statement.
LTO Chief Assistant Secretary Jose Arturo “Jay Art” Tugade led the posting of the “Isumbong Mo Kay Chief” QR code at the Licensing Section of the LTO Central Office, East Avenue, Quezon City.
“Isa po ito sa mga inisyatibo ng LTO tungo sa mas epektibong pagseserbisyo sa taumbayan at sa mabilis na mga transaksyon lalo na’t pursigido nating itinutulak ang full digitalization ng ahensya,” said LTO Chief Tugade.
(This is one of the initiatives of the LTO toward more effective service to the people and fast transactions, especially since we are persistently pushing the full digitalization of the agency.)
“Hinihikayat po natin ang ating mga kababayan na ipabatid sa LTO sa pamamagitan ng online feedback mechanism platform na ito ang kumpletong detalye ng inyong mga reklamo upang aming maimbestigahan at maaksyunan,” he added.
(We encourage our compatriots to inform the LTO through this online feedback mechanism platform of the complete details of your complaints so that we can investigate and take action.)
The QR code is posted in all LTO district and regional offices nationwide.
According to the LTO, if anyone has a complaint or suggestion, they scan the QR code using their mobile phone and be redirected to a survey form for their complaints or suggestions to the agency.
LTO described the application as an “option” that the public can choose from the usual complaints such as slow service, bad-tempered employees, unpleasant surroundings, or the presence of fixers. – Meralyn Melitante, Inquirer.net trainee