Mayor Binay launches help desk to address constituents’ concerns
(FILE) Makati Mayor Abby Binay. PHOTO from Abby Binay Facebook
MANILA, Philippines — Makati Mayor Abigail Binay has put up a program to serve as a help desk for her constituents, the city government announced on Friday.
The “Tik-Talk with Mayora Abby” program will kick off on March 27.
“The Help Desk is intended to serve as a channel for residents to raise their questions, comments, and concerns about the city’s services, policies, and programs. We want to create a direct line of communication with Makatizens so that we can address their concerns more effectively,” Binay said in a statement.
The mayor will answer questions from Makati citizens every last Monday of the month from 1 p.m. to 5 p.m. at the Makatizen Hub on the third floor of SM Makati.
The program, Binay said, is undertaken as part of the local government’s commitment to transparency, accountability, and good governance.
The mayor hopes the program will be a game-changer in how the city government interacts with its residents.
“We want to show that we are here for the people and committed to serving them in the best way possible. I want to be able to address their concerns, provide solutions to their problems and ensure their voices are heard,” she said.
The Makati city government also told its citizens that the Makatizen App, launched in 2017, will have a new version that is easier to access and navigate.
The application gives access to information on city programs and other services and enables citizens to report incidents and concerns directly to the Makati City government.
—MJ Soriano, INQUIRER.net trainee
