MANILA, Philippines — All domestic and international flights of the Cebu Pacific, Cebgo, and AirAsia airlines remain cancelled until May 31, 2020 in line with the implementation of the modified enhanced community quarantine in Metro Manila.
“We encourage passengers on cancelled flights to manage their bookings online via our website, before their scheduled travel dates,” Cebu Pacific said in an advisory on Wednesday.
When rescheduling, passengers may select from either free rebooking or full travel fund.
Under free rebooking, passengers may rebook to any travel date within three months. Change rebooking fees and fare difference are waived, according to Cebu Pacific.
For a full travel fund, passengers may place the full cost of the ticket in a travel fund valid for one year. This fund can then be used within one year either to book a flight up to one-year ahead or pay for add-ons like baggage allowance and seat selection.
If the travel fund is not used within one year, passengers can also apply for a full refund, said Cebu Pacific.
Processing of refunds will start after the community quarantine is lifted and regular work schedules resume.
“However, due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles,” the airlines company said.
Passengers with booked flights from June 1 to September 30, 2020 who want to change travel plans have the option to rebook to any other travel date within one year or place the full cost of the ticket in a travel fund valid for one year.
Meanwhile, AirAsia also said it is offering provisions for passengers affected by flight cancellations following the government directive.
“Guests with existing flight bookings made on or before 12 May 2020 with a departure date between 23 March and 31 July 2020 will now be able to select from a range of extended flexibility options for future travel,” the airlines said in a separate advisory.
AirAsia said one of these options is unlimited flight change or changing to a new travel date before October 31 on the same route for unlimited number of times and without any additional cost subject to seat availability. The other option is a credit account or retaining the value of the flight booking for future travel with AirAsia to be redeemed within 730 calendar days from the issuance date.