LTFRB to review Grab’s P50 cancellation fee | Inquirer News
Close  

LTFRB to review Grab’s P50 cancellation fee

/ 05:09 AM May 03, 2019

The Land Transportation Franchising and Regulatory Board (LTFRB) will review Grab’s P50 penalty for passengers who cancel rides.

LTFRB chair Martin Delgra said Grab informed the board about its cancellation fee, “but not as to the details.”

ADVERTISEMENT

The board will still review the ride-hailing giant’s new fare policy, he added.

Grab president Brian Cu announced the imposition of the cancellation fee early this week  to “create a better ride-hailing ecosystem where both passengers and drivers practice the responsible use of the platform.”

FEATURED STORIES

Under the new policy, GrabCar passengers who terminate a ride 5 minutes after getting a driver, or fail to show up at their designated pickup points within 5 minutes after the driver’s arrival, will be charged P50.

The waiting period is shorter for those who book a GrabShare ride: 3 minutes.

The fee applies the next time the passenger pays in cash.

Passenger accounts can also be suspended for 24 hours if they cancel a ride twice within an hour, thrice in a day, or five times in a week.

The fees do not apply if the driver cancels within 5 minutes; if the driver is not moving toward the pickup point; or if they take 15 minutes or longer than the estimated time of arrival.

Wrongly charged fees may be refunded within 48 hours.

Drivers who unreasonably cancel passenger bookings or are selective of their destinations can also be locked out of the platform if they excessively ignore or cancel requests.

ADVERTISEMENT

Their riders will be compensated with 30 reward points.

Nearly all transport network companies—Grab, Hype, and GoLag, among others—now  charge passengers a cancellation fee.

Read Next
Don't miss out on the latest news and information.

Subscribe to INQUIRER PLUS to get access to The Philippine Daily Inquirer & other 70+ titles, share up to 5 gadgets, listen to the news, download as early as 4am & share articles on social media. Call 896 6000.

TAGS: Brian Cu, cancellation fee, Delgra, Grab, LTFRB
For feedback, complaints, or inquiries, contact us.

News that matters

By providing an email address. I agree to the Terms of Use and
acknowledge that I have read the Privacy Policy.



© Copyright 1997-2021 INQUIRER.net | All Rights Reserved

We use cookies to ensure you get the best experience on our website. By continuing, you are agreeing to our use of cookies. To find out more, please click this link.