MRT clarifies overstaying fee | Inquirer News

MRT clarifies overstaying fee

By: - Reporter / @FMOrellanaINQ
/ 05:31 PM August 24, 2018

INQUIRER.net

The Metro Rail Transit line-3 (MRT-3) clarified on Friday that its overstaying fee was only for those who stayed beyond 2 hours at the station.

The management issued the statement following the social media post of Miriam Cabiles that said she was charged P28 pesos for overstaying at the paid area.

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According to the post of Cabiles, she entered the Cubao station of the MRT-3 at around 7:15 a.m. and exited the Buendia station at 9:15 a.m.

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The implementation of the maximum 2 hours staying period inside the stations of the MRT-3 started this year from only 1 hour and 40 minutes in 2012.

She added that it took her two hours to reach her destination after due to overcrowding of trains.

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She stayed for 1 hour and 30 minutes before she was able to board the train in Cubao station.

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The MRT management said that the complaint is still being investigated. It said the management wants to know why Ms. Cabiles has not boarded a train despite the 10 regular trains and 2 skipping trains that stopped in Cubao Station during the 1.5 hours that she was already inside the paid area.

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The investigation which was launched on Thursday involved a review of the CCTV recordings and other relevant train operations information from the MRT-3 Control Center.

“Please note that the MRT-3 allows a passenger to stay within the paid area for a maximum of 2 hours,” the management said in a statement.

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“Prescribing a maximum stay period is a standard railway operating procedure that is implemented for security reasons and to avoid the turnback of passengers,” it added.

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