MANILA, Philippines – Business data services provider Thomson Reuters is forecasting continued growth in its offshore business operations in the country amid an ongoing economic recession.

Thomas Frossell, Thomson Reuters global head for customer service, said the global recession has made services such as finance administration and investment advisory more in-demand among global enterprises, particularly those who are looking to survive the economic crisis.

The Asian region is also sees as a hot bed for such services as companies in
this region are aiming to keep up with business trends while remaining
operationally stable.

Frossell said Thomson Reuters’ Philippine office will become a peer location to the company’s global locations. It would operate 24/7 accommodating clients from other global locations.

“The Philippine office will manage many of the requirements of clients from abroad. It’s a non-stop service for companies looking to survive the crisis,” Frossell told local reporters in a briefing.

The company’s new facility is a 500-seat support center located in Taguig City. It will handle pre- and post-sales support for global companies particularly on delivery of online global finance information.

The facility will also have an investment and advisory division, as well as a content operations group.

Frossell said the Thomson Reuters office is not a business process outsourcing business but a higher value-added service provider for corporate clients.

He noted the Philippines can also provide high value added services beyond voice. As such, the company is working with several colleges and universities to develop workers with higher level skill sets.

These include the University of the Philippines, Ateneo De Manila University, De La Salle University, and the University of Santo Tomas.