Quantcast
Latest Stories

BPO workers to employers: Be considerate

By

INQUIRER FILE PHOTO

MANILA, Philippines – A group of employees in the business process outsourcing industry called on their companies to consider their safety as the storm-enhanced southwest monsoon continue to flood the cities of Metro Manila and nearby provinces.

The BPO Industry Employees Network (BIEN) recalled how some employers required their staff to report to work despite the devastation and massive flooding brought about by 8-day monsoon rains in 2012.

“BIEN Philippines understands the nature of call center where it needs to meet the demand of clients especially for phone banking, customer service and technical support accounts, but companies should be more considerate to their employees’ safety and welfare amidst massive flooding and heavy rains,” the group said in a statement to media.

BIEN also asked the Information Technology and Business Processing Association of the Philippines (IBPAP) to remind member companies to implement standard industry practices that will ensure the welfare of their employees.

The group suggested that companies allow BPO workers to avail of their emergency leave without any sanctions.

They also lauded the practice of allowing employees to stay in their offices, as well as given free food, if travel is no longer possible.

Earlier, the IBPAP said it will be “business as usual” for BPO companies because of their “standard business continuity programs” which include sleeping quarters and food for storm-affected employees.

BIEN spokesperson Ian Porquia urged BPO agents to report companies who give out sanctions against employees who cannot report to work because of inclement weather. Porquia said they can contact the group through their hotline 09182182678, email bienphilippines@gmail.com or Twitter account @BIENPhilippines. BIEN said they will call the attention of the IBPAP for immediate action.


Follow Us

Follow us on Facebook Follow on Twitter Follow on Twitter


More Philippine Weather News

Recent Stories:

Complete stories on our Digital Edition newsstand for tablets, netbooks and mobile phones; 14-issue free trial. About to step out? Get breaking alerts on your mobile.phone. Text ON INQ BREAKING to 4467, for Globe, Smart and Sun subscribers in the Philippines.

Tags: BPO , business process outsourcing , Call center , disaster , Employment , Labor , Philippines , storm , Weather




Copyright © 2014, .
To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.
Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:
c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City, Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94
Advertisement
  1. Kim Henares needs a reprimand, says Cayetano
  2. ‘No real progress in PH if dynasties not dismantled’
  3. More legal woes for Cedric Lee
  4. Massive infra spending set
  5. OFW brings MERS virus to Philippines
  6. DOJ to NBI: Arrest Cedric Lee, 4 others
  7. Cardinal Tagle to faithful: Join politics to clean it
  8. Estrada, Gigi Reyes denied access to evidence from other respondents
  9. Lacson’s wife loses diamond earring to thieves but recovers jewelry quickly with police arrest
  10. DOJ orders arrest of Cedric Lee
  1. Kim Henares needs a reprimand, says Cayetano
  2. Suspect in Vhong Navarro mauling tries to leave PH
  3. Fr. Suarez says last Mass on Easter before returning donated land to San Miguel
  4. MH370 co-pilot made mid-flight phone call – report
  5. More legal woes for Cedric Lee
  6. I’ll follow my conscience on Estrada, says JV Ejercito
  7. ‘Wife of Jesus’ theory papyrus not fake – Harvard study
  8. Gay college instructor arrested for oral sex with student
  9. ‘No real progress in PH if dynasties not dismantled’
  10. Palace: We can’t blame increase in population on Vitangcol
  1. KL confirms Malaysian Airlines Flight MH370 ended in Indian Ocean
  2. MRT passengers pass the hat for 6-year-old Ashley
  3. Pork payoffs to newscasters Erwin Tulfo, Del Prado, others bared
  4. Rookie, lady cops lauded for quick response to MOA heist
  5. Model Helena Belmonte wished ‘to slash her wrist and hope to die’
  6. Malaysia averts another air tragedy; pilot lands troubled plane safely
  7. Revilla says he was joking; Lacson stands by his story
  8. Revilla ‘consulted’ Lacson on how he evaded arrest
  9. Police rule out foul play in Helena Belmonte’s death as boyfriend is ‘traumatized’
  10. Cudia, dismissed for lying, got 99% in conduct
Advertisement

News

  • Anti-gay demo in Ethiopia cancelled
  • Obama launches measures to support solar energy in US
  • Nebraska toddler gets stuck inside claw machine
  • Philippine eagle rescued by Army turned over to DENR
  • Gunmen attack Iraq military base, kill 10 soldiers
  • Sports

  • Vietnam says it will not host Asian Games
  • Nadal passes clay landmark with 300th victory
  • Wawrinka waltzes through with Monte Carlo walkover
  • Power Pinays smash India in Asian Women’s Club volleyball opener
  • PH youth boxers off to stumbling start in AIBA World tilt
  • Lifestyle

  • Ford Mustang turns 50 atop Empire State Building
  • Pro visual artists, lensmen to judge Pagcor’s photo contest
  • ‘Labahita a la bacalao’
  • This is not just a farm
  • Clams and garlic, softshell crab risotto–not your usual seafood fare for Holy Week
  • Entertainment

  • Cannes film festival launches race for 2014 Palme d’Or
  • Jones, Godard, Cronenberg in competition at Cannes
  • Will Arnett files for divorce from Amy Poehler
  • American rapper cuts own penis, jumps off building
  • Jay Z to bring Made in America music fest to LA
  • Business

  • Total says makes ‘very promising’ oil find off Ivory Coast
  • ‘Chinese Twitter’ firm Weibo to go public in US
  • World stocks subdued, Nikkei flat on profit taking
  • Asia stocks fail to match Wall Street gains
  • Fired Yahoo exec gets $58M for 15 months of work
  • Technology

  • Netizens seethe over Aquino’s ‘sacrifice’ message
  • Filipinos #PrayForSouthKorea
  • Taylor Swift tries video blogging, crashes into fan’s bridal shower
  • DOF: Tagaytay, QC best at handling funds
  • Smart phone apps and sites perfect for the Holy Week
  • Opinion

  • Editorial cartoon, April 17, 2014
  • A humbler Church
  • Deepest darkness
  • ‘Agnihotra’ for Earth’s health
  • It’s the Holy Week, time to think of others
  • Global Nation

  • Malaysia quarantines 64 villagers over MERS virus
  • DFA: 2 Filipinos survive Korean ferry disaster
  • PH asks airline passengers to check for MERS
  • Syria most dangerous country for journalists, PH 3rd—watchdog
  • Japan says visa-free entry still a plan
  • Marketplace
    Advertisement