BPO workers to employers: Be considerate

A+
A
A-

INQUIRER FILE PHOTO

MANILA, Philippines – A group of employees in the business process outsourcing industry called on their companies to consider their safety as the storm-enhanced southwest monsoon continue to flood the cities of Metro Manila and nearby provinces.

The BPO Industry Employees Network (BIEN) recalled how some employers required their staff to report to work despite the devastation and massive flooding brought about by 8-day monsoon rains in 2012.

“BIEN Philippines understands the nature of call center where it needs to meet the demand of clients especially for phone banking, customer service and technical support accounts, but companies should be more considerate to their employees’ safety and welfare amidst massive flooding and heavy rains,” the group said in a statement to media.

BIEN also asked the Information Technology and Business Processing Association of the Philippines (IBPAP) to remind member companies to implement standard industry practices that will ensure the welfare of their employees.

The group suggested that companies allow BPO workers to avail of their emergency leave without any sanctions.

They also lauded the practice of allowing employees to stay in their offices, as well as given free food, if travel is no longer possible.

Earlier, the IBPAP said it will be “business as usual” for BPO companies because of their “standard business continuity programs” which include sleeping quarters and food for storm-affected employees.

BIEN spokesperson Ian Porquia urged BPO agents to report companies who give out sanctions against employees who cannot report to work because of inclement weather. Porquia said they can contact the group through their hotline 09182182678, email bienphilippines@gmail.com or Twitter account @BIENPhilippines. BIEN said they will call the attention of the IBPAP for immediate action.

Disclaimer: The comments uploaded on this site do not necessarily represent or reflect the views of management and owner of INQUIRER.net. We reserve the right to exclude comments that we deem to be inconsistent with our editorial standards.

To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.

Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:

c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City,Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94

editors' picks

advertisement

popular

advertisement

videos