Flights cancelled at CDO airport without notice; 50 passengers stranded

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CAGAYAN DE ORO CITY, Philippines—At least 50 passengers are stranded at the Lumbia Airport here after their flights were cancelled without prior notice on Tuesday afternoon.

The passengers said their respective airlines did not inform them of the cancelled flights. They only knew about it when they arrived at the Lumbia airport to check in.

Tess Barrientos, a passenger of the 9:05 p.m. Cebu Pacific flight to Manila, said airline personnel did not give her any information why the flights were cancelled.

Barrientos said she and several other passengers tried to inquire from the Cagayan de Oro Civil Aviation Authority, which also did not give any explanation about the situation.

Barrientos complained that airport security told the stranded passengers that they were not allowed to stay in the pre-departure area to spend the night as the airport is located far from the city proper.
Close to 50 passengers were forced to stay near the entrance of the airport building where they used jackets and malongs so they could lie on the floor. No food, water or any sort of accommodation were offered to the passengers.
An airline personnel, who asked not to be named as she was not authorized to speak on the matter, said the flights were cancelled because the runway lights were not functioning.

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Disclaimer: The comments uploaded on this site do not necessarily represent or reflect the views of management and owner of INQUIRER.net. We reserve the right to exclude comments that we deem to be inconsistent with our editorial standards.

  • jpmd88

    isn’t there a magna carta for airline passengers already in effect?

  • NAGMAMARUNONG

    DIYAN MAGALING ANG MGA INTSIK. KURIPOT, SELOSO AT MANDARAYA.

  • wawa2172

    Its more fun in the Philippines? Not at all, with the inefficiency of the airlines and airport personnel, who cares if your flight is cancelled. They won’t provide assistance to affected passengers, like at CDO Lumbia airport which is located outside Cagayan de Oro City and fetches a taxi flat rate fare of 300 pesos per person. I could only sympathize with the stranded passengers at the airport kasi wala na ring taxi’s na namamasada sa gabi sa layo nga nang airport. Well to the airline and CDO airport authorities concern who did not allow the affected passengers to stay in the pre-departure area to spend the night at the airport, I only have a kind message to you: BS and FU!!!!!! Cagayan de Oro City is a paradise but the airport stinks.

  • ulag ko

    nakakaawa ang facilities at services.

  • julieboy

    We are 2013 and we still operate airports as if they just invented the airplane.Nakaka hiya talaga the state of our domestic airports.No landing lites kuno.First of all CGY airport should not be nite rated becauese the nite landing facilities are so limited and you can do one way landing only at nite..Why insist on operating at nite?DOTC and CAAP should say something about this.

  • Hey_Dudes

    We are not really a service oriented country. We have yet to learn how to say thank you and smile specifically when something like this hit consumers. Masyado tayong suplada at suplado even when stark reality is staring at you in the face. I bet the reason none of these airlines personnel have not inform passengers or extend a token courtesy was – they don’t want to pay for putting these stranded passengers in hotels and pay for their meals. This incident will never happen in the USA and where it does, the airline will surely get fined through the roof and they can expect a hefty lawsuit from passengers left in the dark. Airline firms in the Philippines get away with this rotten attitude because government isn’t doing anything about it. I would rather spend my dollars vacationing in Malaysia than our country all because of bad service all around.

  • farmerpo

    Both the airline and airport can be sued by the stranded passengers. Any volunteer lawyers out there?? Set a precedent and the airline and airport services will improve pronto. Most US service companies went thru the process that is why they are all now customer friendly.

    • makinagulingon_nasud

      LOL HOW LONG HAVE YOU GOT LEFT TO LIVE? FILE A CASE IN 2013 PRAY IT GETS RESOLVED BY 2033

  • Jerome

    The airline should have provided food and accommodations to the passenger

    • tyurl

      based on the last sentence, assuming it is true, the fault is on the airport authority. it is the airport management that should have provided the passengers food and accommodation

  • dodong1

    Another reason why IT’S MORE FUN IN THE PHILIPPINES…

  • Ex-Army

    mahina rin ang utak ng mga taga airport..sinindihan nyo nalang ang gilid sa runway so solve ang problema may ilaw na..

  • Rizal Bayani

    People responsible for this very poor treatment of passengers must be held liable. This includes the airport personnel who refused to accommodate the passengers even for the night. Shame on this people and Cebu Pacific for treating these passengers so poorly. Mga walang hiya!!!

  • muddygoose

    Class action lawsuit against the airport and the airlines.

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