Latest Stories

‘Tell travelers what to expect’


Speaker Feliciano Belmonte Jr. INQUIRER file photo

MANILA, Philippines — House Speaker Feliciano Belmonte Jr. is urging local budget airlines to tell travelers what they are getting into when they book flights with them.

Budget carriers, Belmonte said, should be more candid and transparent in their pricing, marketing and booking policies.

That way, travelers have only themselves to blame if they find the service not to their liking, or not flying at all because somebody else woke up earlier, beat them to the airport, and got their seats.

That way, too, there will be less confusion at the airport and fewer complaints against the budget airlines.

Belmonte, who served as president and CEO of Philippine Airlines when the flag carrier was still owned by the government, said he supported the budget airlines’ aggressive marketing policies. But the airlines, he said, should show “more compassion” toward their customers by giving them a heads-up of what to expect when buying tickets at basement prices.

“I don’t think low prices should equate to poor service,” Belmonte said in an interview with the Philippine Daily Inquirer.  “The customers are intelligent enough to understand  airline policies if only they explain the rules well before selling the tickets.  I think the main beef of customers is that they do not get any warning whatsover.”

The House is investigating the increasing complaints against budget airlines. Most of the complaints are directed at Cebu Pacific, according to  AVE party-list Rep. Eulogio Magsaysay Jr.

Bayan Muna Rep. Teodoro Casiño, himself a victim of unexplained flight cancellations, said the brawl between the couple Raymart Santiago and Claudine Barretto, and Philippine Daily Inquirer columnist Ramon Tulfo at the airport on May 6 started with Cebu Pacific’s failure to inform the Santiagos that their baggage was off-loaded before leaving for Manila from Iloilo.

Belmonte said customers only wanted “simple courtesies” and a “little caring” and not to be made to feel as if the airlines were doing them a favor.

“When I was president of PAL, I resisted suggestions to raise the fares just because we were the only one in the business,” Belmonte said. “The competition should agree on certain things, what they should provide the consumers, and they should be more frank about the trade-offs in flying with budget airlines.”

Belmonte said that as long as travelers knew what to expect from budget airlines, there would be fewer complaints against the carriers.

Follow Us

Follow us on Facebook Follow on Twitter Follow on Twitter

Recent Stories:

Complete stories on our Digital Edition newsstand for tablets, netbooks and mobile phones; 14-issue free trial. About to step out? Get breaking alerts on your mobile.phone. Text ON INQ BREAKING to 4467, for Globe, Smart and Sun subscribers in the Philippines.

Tags: Airports , budget airlines , Cebu Pacific , Claudine Barretto , Feliciano Belmonte , fist fights , House of Representatives , News , Ramon Tulfo , Raymart Santiago , Travel

  • pedronimo

    Dear Lawmakers,

    Please pass a law to protect and insure passengers’ luggage. Kasi po diyan sa NAIA, airport officials intentionally do not install CCTV camera to hide the nefarious pilferage perpetrated by inside syndicates in cahoot with higher officials. Luggage shipped directly to NAIA are idled in a depot before passengers arrival. Thieves slash the bottom part of nylon bags and have a ready cardboard to plug the slit to prevent contents from slipping out and detection. My best friend didn;t notice her bag was slashed until she reached home in Cavite when it’s too far to return to NAIA and report the thievery which authorities usually only junk. This is a shame to our tourism efforts. Mar Roxas should do something to catch these NAIA thieves.

    • Mario_Garcia

      My friend’s luggage was damaged and it took CEBPAC more than six months just to repair it.

  • http://twitter.com/wee_kender wee

    i don’t think that’s the right approach.

    the right approach is to deliver the service they promised, or be liable for failing to do so and provide necessary compensation. they have no incentives to do so at present, because the law is working on their side.

  • http://pulse.yahoo.com/_ZAQKFOMUJB4UQWIJDPVBGTA5CU Ryan

    I agree that that’s is not the right approach.

    The law should include standard facilities sa lahat ng paliparan. standard and modern
    to all airline company, standard services and amenities and others.

    Let think outside of the box :)

  • Mario_Garcia

    The truth will set you free.

  • robrano

    to pdronimo
    You are right. But there is also the question why stealing is such a common matter to Filipinos.  Maybe because they are catholics and think, just go to church, confessand ith a few prayers as “punishment” all is ok,
    Catholics are so brainwashed that they do not even ask where in the (original) bible Jesus said any word that priests can forgive and eradicate sins, therefore making the “final judgement” senseless. The reformation of Martin Luther wasmainly opposing the “contracts” the pope was giving to people who sold papers which in advance provided absolution for future crimes and sins. It financed the”christianization” of WSouth America where entire societies have benn slaughtered and eliminated “in the name of Gos” and for stealing their gold.

  • http://profile.yahoo.com/KYU2KVYIQ6JNNXUT5YLMPMO5G4 Uwe in Paradise

    These very nice “actors” departed from Caticlan and unfortunately stayed on my island before !! Don’t expect them to be special. They are like all of you !! Ignorant and agressive .

Copyright © 2014, .
To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.
Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:
c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City, Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94
  1. Henares on Pacquiao bashing: I did not start this
  2. ‘Mom, I love you,’ says text from student on sinking ferry
  3. ‘No real progress in PH if dynasties not dismantled’
  4. Massive infra spending set
  5. More legal woes for Cedric Lee
  6. Kim Henares needs a reprimand, says Cayetano
  7. Passengers denied chance to escape sinking South Korea ferry
  8. South Korea president shouted down by distraught parents
  9. Two Popes who would be saints
  10. Lacson’s wife loses diamond earring to thieves but recovers jewelry quickly with police arrest
  1. Kim Henares needs a reprimand, says Cayetano
  2. Suspect in Vhong Navarro mauling tries to leave PH
  3. More legal woes for Cedric Lee
  4. Fr. Suarez says last Mass on Easter before returning donated land to San Miguel
  5. ‘Mom, I love you,’ says text from student on sinking ferry
  6. MH370 co-pilot made mid-flight phone call – report
  7. ‘No real progress in PH if dynasties not dismantled’
  8. I’ll follow my conscience on Estrada, says JV Ejercito
  9. Massive infra spending set
  10. OFW brings MERS virus to Philippines
  1. KL confirms Malaysian Airlines Flight MH370 ended in Indian Ocean
  2. MRT passengers pass the hat for 6-year-old Ashley
  3. Rookie, lady cops lauded for quick response to MOA heist
  4. Model Helena Belmonte wished ‘to slash her wrist and hope to die’
  5. Malaysia averts another air tragedy; pilot lands troubled plane safely
  6. Revilla says he was joking; Lacson stands by his story
  7. Revilla ‘consulted’ Lacson on how he evaded arrest
  8. Police rule out foul play in Helena Belmonte’s death as boyfriend is ‘traumatized’
  9. Cudia, dismissed for lying, got 99% in conduct
  10. Hammer-wielding robbers cause chaos at Philippines’ Mall of Asia


  • Enrile chief aide back in PH ‘to face charges’–report
  • Pakistan library named ‘bin Laden,’ as memory fades
  • US teacher fired over comment on black president
  • Magnitude-7.5 earthquake shakes Mexican capital
  • Title of new Hillary Clinton book: ‘Hard Choices’
  • Sports

  • Motivated LeBron James preps for postseason
  • Nadal ousted by Ferrer in Monte Carlo quarters
  • Pacquiao shorts in Bradley fight sold for P1.7M in LA auction
  • Ryu pitches Dodgers past Giants
  • Alonso sets the pace in Chinese GP practice
  • Lifestyle

  • Levine designs womenswear with help from fiancee
  • Gabriel Garcia Marquez, Nobel laureate, dies at 87
  • Ford Mustang turns 50 atop Empire State Building
  • Pro visual artists, lensmen to judge Pagcor’s photo contest
  • ‘Labahita a la bacalao’
  • Entertainment

  • Myx TV premieres Asian American ‘docu-series’
  • A nutty finale for ‘Scandal,’ TV’s craziest show
  • EXO postpones release of mini album ‘Overdose’
  • ‘X-men’ filmmaker slams ‘fabricated’ sex attack claims
  • Singer Chris Brown’s bodyguard on trial in DC
  • Business

  • US commerce secretary spells out economic facet of ‘pivot to Asia’
  • Italy sells luxury state cars on eBay
  • Asian shares mostly up in quiet trade
  • Dollar up in Asia on US jobs data, Ukraine deal
  • Barbie doll has a problem
  • Technology

  • Nasa’s moon-orbiting robot crashes down
  • Netizens pay respects to Gabriel Garcia Marquez
  • Nokia recalls 30,000 chargers for Lumia 2520 tablet
  • Facebook rolls out ‘nearby friends’ feature
  • Netizens seethe over Aquino’s ‘sacrifice’ message
  • Opinion

  • Editorial cartoon, April 17, 2014
  • A humbler Church
  • Deepest darkness
  • ‘Agnihotra’ for Earth’s health
  • It’s the Holy Week, time to think of others
  • Global Nation

  • Multicultural flock marks Good Friday in San Francisco
  • Las Vegas ‘Pinoy Pride’ fest hails Filipino heritage
  • Marking Jesus’ journey on Good Friday
  • Filipina accomplice arrested for fake bills in Malaysia
  • DoH denies Filipino nurse no longer positive for MERS virus
  • Marketplace