Cebu Pacific: Off-loading of luggage in Caticlan-Manila flight done for safety


ILOILO CITY, Philippines—Budget carrier Cebu Pacific has confirmed that the luggage of some passengers from its flight from Caticlan to Manila last Sunday was off-loaded.

In a statement Candice Iyog, Cebu Pacific vice president for marketing and distribution, said some pieces of luggage on Flight 57 896 were off-loaded due to the airport’s weight limitation, which was implemented as a safety measure.

“The bags were loaded in the earliest available Kalibo-Manila flight on the same day and have been delivered to the owners. We regret the inconvenience this may have caused our guests and we hope for their understanding as their safety is our primary concern,” Iyog said in the statement.

There was no mention whether the off-loaded luggage included those belonging to the group of show-biz couple Raymart Santiago and Claudine Barretto.

A brawl between Philippine Daily Inquirer columnist Ramon Tulfo and several men including Santiago erupted at the NAIA Terminal 3 in Manila on Sunday.

The brawl reportedly started after Santiago confronted Tulfo while he was taking pictures of Barretto complaining to a Cebu Pacific staff about their luggage that was off-loaded at the Caticlan airport.

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  • Pauline

    palpak na airline

  • concern_pinoy_citizen

    For safety? Baka for savings. You should inform the passengers if you are off-loading their baggage. That’s our right as customers.

  • flybizz777

    Having a Load Planning Department might help….Ms. Iyog hint! start refunding those passengers who paid for their bags to check in

  • sacrebleau

    Bakit hindi ninyo sinabi sa passengers concerned at the point of departure? Pagdating sa carousel naghihintay sa wala! Pak yu and your chipipay service! Kulang kayo sa training again, pak yu!

    Liberalize the airline industry!

  • ***lord richard croft***

    Such a lame excuse…… offloading of baggage for safety?? Hindi ba doon pa lang sa pag check in tinitimbang na ang mga baggages at kung minsan pati yung weight ng mga pasahero tinitimbang din. Dapat doon pa lang sa check in counter sinabi na sa mga pasahero na “limitado lang po ang pwede maikarga dahil po para sa kaligtasan natin. Kung sakaling lumagpas po ang bilang ng inyong bagahe, tatangapin po namin pero sa next flight na po namin isasakay” Kung ganito pa lang sa simula, the passenger may choose either to continue or not and to inform them the possibilities.
    Palibhasa kasi sa sobrang kagahaman at pagkaganid ng CebuPac, wala na silang pakialam dahil ang mahalaga sa kanila ay ang kumita ng pera. Dont forget that you’re in a airline service industry and passengers has the right to have this quality services either he/she paid cheaper for the fare. 
    Huwag niyong hintayin mawalan kayo ng pasahero dahilan sa mga kapalpakan at bulok na serbisyo niyo!  

    • quphal

      brod ganyan naman talaga ang practice dyan pero intindihin mo rin na minsan may mga nagche-check in na mas mabigat ang dalang bagahe kaysa sa allowed. ok lang yan kung handa sila magbayad ng over baggage.
      kaya naman kung marami nang naunang nag-check in na may over baggage at late ka dumating, pasensya ka kung offload ang bagahe mo kasi hindi pwedeng i-overload ang eroplano.
      hindi nila masasabi sa simula pa lang kung gaano karami ang maikakargang bagahe kasi hindi naman nila alam kung ilan magsho-show-up sa lahat ng bumili ng tiket.

  • Obet

    It’s more funny in yhe philippines. We dont get tired of other nations laughing at us. Tsk tsk.. Puto na lang kapalpakan at kababawan. Tsk tsk.

  • jjohyeah

    This disclosure shows the inefficiency of this Cebu Pacific. Even a basic operation as baggage handling and they can’t even do it right. But on a bigger picture …this is really a simptom of the poor state of the Air Travel Industry we have…From the Airlines to the Airports..its a whole poorly organized cycle…We need a champion with the political will to organize and put all things into place….then run for President… 

  • Yxon

    sana naman you had gave info to concerned passengers while they still checking in…just a very simple problem….look what it had caused you 

  • dadwel

    hay naku what an excuse?!  Simple quality control lang naman yan CebuPacific.  Wala ba kayo internal control?  Do you practice TQM?  Very simple procedure very lame excuse.

    Hay ang bobo naman ng systema at procudure nyo.  May be you should train your people with TQM, kahit Six Sigma lang.  Hindi puro pa GANDA at pa POGI lang.

    Yung mga ground personnel nyo dapat may training how to handle this kind of complain and situation.  Hay naku kahit simpleng call center agent knows how to handle “difficult customers”.


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