Latest Stories

Got a complaint about a school? Call the DepEd


MANILA, Philippines—Some 100 employees of the Department of Education (DepEd) took their positions in front of telephones and computers on Monday to answer queries and complaints from parents and students ahead of the opening of classes.

Many of the queries, according to members of DepEd’s Oplan Balik Eskwela (OBE) Information and Action Center were about school transfer problems and increased fees.

The action center’s telephone hotlines are 6361663, 6331942, 6340222, 6364880, 6350552, 6374211, 6356550, 6387529, 6359817, 6387530 and 6373743, while the SMS service is 0919-4560027.

It can also be reached through e-mail at action@deped.gov.ph.

The action center was set up at the DepEd central office in Pasig City. Similar centers will be operational in 200 regional and provincial offices in the country, DepEd officials said.

“We want to ensure the smooth opening of classes by encouraging all our stakeholders to voice out their concerns,” Jesus Santiago, DepEd assistant secretary for planning, said in a press briefing.

The action centers will operate from May 30 to June 10.

Kristine Sionson of the DepEd engineering office said many parents called to ask how to transfer their children from private to public schools.

“They’d like to know what to do. For example, when a private school has closed down and the credentials needed for the transfer are not immediately available,” Sionson told the Inquirer.

She said the DepEd also welcomed complaints about schools charging unnecessary and redundant fees. “It’s either we forward them a copy of the provision prohibiting these kinds of fees or we elevate the case to the DepEd’s administrative office,” she said.

Meanwhile, the DepEd is tapping volunteer teachers and day-care workers to fill the teacher shortage in its mandatory kindergarten program which starts in June.

Education officials admitted at the press briefing that the kinder program is facing a shortage of teachers estimated at 8,000.

“There’s a gap. We want to achieve the ideal 1:25 ratio of teacher to pupil… so we are encouraging more volunteers and daycare workers to teach kindergarten,” said Jesus Mateo, DepEd assistant secretary for planning.

The expanded public kindergarten program is part of the government’s K+12 (Kindergarten plus 12 years) program, which adds two more years to the 10–year basic education cycle.

The DepEd cited recent studies showing that kindergarten prevented early dropouts in elementary school.

Mateo said the DepEd has been busy training volunteer teachers, most of whom had passed the licensure exam for teachers. They will be given a monthly allowance of P3,000 for working one shift a day while some will be assigned two shifts so they will receive P6,000 a month.

Tonisito Umali, DepEd assistant secretary for legal and legislative affairs, said kindergarten classes could be held in two shifts a day. “We are telling the parents not to worry even if there’s a lack of teachers and even classrooms. We are finding a way to solve it and we assure them we won’t turn enrollees down,” Umali said.

Follow Us

Follow us on Facebook Follow on Twitter Follow on Twitter

Recent Stories:

Complete stories on our Digital Edition newsstand for tablets, netbooks and mobile phones; 14-issue free trial. About to step out? Get breaking alerts on your mobile.phone. Text ON INQ BREAKING to 4467, for Globe, Smart and Sun subscribers in the Philippines.

Tags: Department of Education , DepEd , DepEd hot line numbers , Oplan Balik Eskwela , Schools , Students

Copyright © 2014, .
To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.
Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:
c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City, Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94
  1. 12 senators on Napoles ‘pork’ list, says Lacson
  2. Save the queen? Aide takes fall for Enrile, Gigi Reyes
  3. Palace prepared to charge its allies
  4. Senator’s kickback from pork bigger than those of Enrile, Estrada, Revilla – Lacson
  5. Napoles turnaround alarms whistle-blowers
  6. What Went Before: Malacañang allies alleged involvement in pork scam
  7. Napoles spills beans on Enrile, Estrada, Revilla – De Lima
  8. Timeline: Napoles tell-all
  9. HK apology: Why Estrada and not Aquino?
  10. Cedric Lee’s cohort flies out of PH despite look-out order – De Lima
  1. Napoles spills beans on Enrile, Estrada, Revilla – De Lima
  2. Gigi Reyes pins blame on aide
  3. Estrada: Gigi Reyes won’t testify vs JPE
  4. Bernice Lee arrested by NBI team
  5. Enrile chief aide back in PH ‘to face charges’
  6. ‘No real progress in PH if dynasties not dismantled’
  7. Suspect in Vhong Navarro’s mauling wants to turn state witness – De Lima
  8. Reckless driver endangered lives of Aquino, entourage–report
  9. More legal woes for Cedric Lee
  10. Henares on Pacquiao bashing: I did not start this
  1. KL confirms Malaysian Airlines Flight MH370 ended in Indian Ocean
  2. MRT passengers pass the hat for 6-year-old Ashley
  3. Rookie, lady cops lauded for quick response to MOA heist
  4. Malaysia averts another air tragedy; pilot lands troubled plane safely
  5. Revilla says he was joking; Lacson stands by his story
  6. Revilla ‘consulted’ Lacson on how he evaded arrest
  7. Cudia, dismissed for lying, got 99% in conduct
  8. Kim Henares needs a reprimand, says Cayetano
  9. Hammer-wielding robbers cause chaos at Philippines’ Mall of Asia
  10. Napoles spills beans on Enrile, Estrada, Revilla – De Lima


  • 4 Etihad passengers not yet located
  • DAR to complete installation of Luisita land reform beneficiaries in May
  • Ex-COA chief and co-accused in Arroyo plunder case nabbed
  • Kris Aquino’s ex- close in security named new Air Force chief
  • The ‘link diagram’ that killed ex-Bataan police officer
  • Sports

  • NLEX holds off Jumbo Plastic for a playoff berth
  • Pacquiao can dodge tax issues
  • F1 boss Bernie Ecclestone rejects bribery charges
  • Big Chill freezes Cafe France to arrest skid
  • Pacquiao has to go through PBA Rookie draft
  • Lifestyle

  • A haven for steak lovers
  • Gongs and southern dances star in a workshop at San Francisco Bayanihan Center
  • This woman ate what?
  • Photos explore dynamics of youths’ sexual identity
  • 12th Philippine Food Expo set at the World Trade Center
  • Entertainment

  • Smithsonian wants photos, videos for ‘Day in the Life of Asian Pacific Americans’
  • What Garcia Marquez left behind
  • Has Ai Ai fallen deeply with ‘sireno?’
  • Sony developing live-action Barbie comedy
  • California court won’t review Jackson doctor case
  • Business

  • Metro Pacific acquires stake in Victorias
  • How ‘one percent’ economic elite was uncovered
  • Facebook profits triple as mobile soars
  • Insular Honors Sales Performers at Testimonial Rites
  • Apple increases stock buyback, will split stock
  • Technology

  • Enrile in Masters of the Universe, Lord of the Rings?
  • Top Traits of Digital Marketers
  • No truth to viral no-visa ‘chronicles’
  • ‘Unlimited’ Internet promos not really limitless; lawmakers call for probe
  • Viber releases new design for iPhone, comes to Blackberry 10 for the first time
  • Opinion

  • Editorial cartoon, April 24, 2014
  • Talking to Janet
  • Respite
  • Bucket list
  • JPII in 1981: walking a tightrope
  • Global Nation

  • DOLE sees more Filipinos hired by South Koreans
  • Filipinos second-shortest in Southeast Asia
  • Obama to visit Filipino soldiers in Fort Bonifacio
  • Fil-Am youth conferences unite under one theme
  • Embassy advisory: Filipinos still need visas to enter US
  • Marketplace